Document Library view displays blank page

Anonymous
2019-12-27T22:46:45+00:00

The document library view for a specific site (/sitename/Shared%20Documents/Forms/AllItems.aspx) shows the document library briefly, and then changes to a blank white page. It doesn't happen to all users. It does happen to one of the site owners. The user with this problem is using Chrome, but so are the users who are not experiencing this problem. What could be causing this?

Microsoft 365 and Office | SharePoint | For business | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2020-01-15T09:19:54+00:00

we have identified a recent code change that introduced the issue and we reverted it.

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  1. Anonymous
    2019-12-31T15:04:40+00:00

    Hi Sherri,

    Thanks for the updates. We will follow up this thread for you.

    Best regards,

    Oliver

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  2. Anonymous
    2019-12-30T17:51:30+00:00

    Hi Oliver,

    I will confess that I myself am the user with this problem! So I guess this post was akin to "asking for a friend." Ah well.

    The problem does not happen as of this morning in either Chrome or Firefox. The issue is that this is intermittent--it's happened twice to me, then seems to be cleared up (but I don't know why), and then happens again. If this problem reoccurs, I will use the two strategies listed above to do further troubleshooting. I do believe that it didn't impact other libraries, just the one in question. And I'm an owner of that site.

    Thanks for following up.

    Sherri

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  3. Anonymous
    2019-12-30T15:56:38+00:00

    Hi Sherri,

    Have you received the previous message? If you need further assistance or have any experience to share, feel free to post back: )

    Wish you a good New year!

    Br,

    Oliver

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  4. Anonymous
    2019-12-28T06:42:12+00:00

    Hi Sherri,

    Sorry for the inconvenience caused by this issue. After seeing your post I did a search in Service Dashboard, unfortunately I didn't find any related service incidents. Also, we could not repro the issue you met, so we would like to collect more info then help you narrow down the issue cause.

    1. Please ask the user to enter the document library via other browsers(Edge or FireFox), to see whether the same problem would happen. If not, he could try going to Chrome Settings->Privacy and security->Clear browsing data->Advanced, then ticked all data and clear them. Restart the browser then enter the document library to see the result.
    2. If in other browsers the problem remains, please tell me whether he could access other sites' document library. What's more, did he enter the site successfully before? It would be good if you could share us a screenshot of the problem and the version of the Windows system.

    Thanks for your understanding and patience, and please feel free to post back.

    Have a nice day: )

    Best regards,

    Oliver

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