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I've been updating videos for a number of my existing Sway documents and since 1/21, I've been unable to add new videos.
Getting the error "There's a problem and the video couldn't be added to your Sway. Try again."
I've tried with different Sway documents, on my home office WiFi as well as my office Wifi.
Logged out and back in, re-started my computer.
Is there any way to fix?
I've seen past issues (2018) in this question feed and the fix has been wait for 24 hours, which I have.
Anyone else having the same issue recently? And is there any fix?
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi Jason
I tried again and receiving the same error. There is a problem and the video cannot be added to your sway. Try again.
I downloaded the video from Stream and saved it. Could that be the problem? Thank you
This issue should be fixed now. Please respond if you are still experiencing issues with videos in Sway.
Jason
I am also experiencing not able to add a new video. Please fix.
I am having this same issue from several different computers. I have been unable to upload mp4 video for a week.
Thank you for reporting this. We are investigating the issue and will get back to you when we have it fixed.
Jason