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I've been updating videos for a number of my existing Sway documents and since 1/21, I've been unable to add new videos.
Getting the error "There's a problem and the video couldn't be added to your Sway. Try again."
I've tried with different Sway documents, on my home office WiFi as well as my office Wifi.
Logged out and back in, re-started my computer.
Is there any way to fix?
I've seen past issues (2018) in this question feed and the fix has been wait for 24 hours, which I have.
Anyone else having the same issue recently? And is there any fix?
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi all, we believe we have fixed the issue responsible for these video upload failures. Please let us know if you experience any other issues.
Jason
Thanks all for reporting this. We are aware of and working on resolving the issue.
Jason
I have the same problem Can`t add new videos.
The file of the MOV was not overly larger then MP4.
Hi Jason, my files are not that big (they're just screencasts that last a few seconds) and I have never been able to upload any of the MP4 files (although, I have only started using Sway very recently). My internet connection is fast and reliable, so I doubt that's the problem. One thing though, the error message appears very soon after I try to upload; it's not like it tries to upload for a while and then the error appears. I don't know if that's something of note.