Printing to OneNote Windows 10 app cuts off margins of all documents with no controls to fix!

Anonymous
2019-06-10T16:39:38+00:00

My users have been suffering with this every day since we were forced to use OneNote Windows 10 after MS ripped it out of the Office 365 installer.  We are rolling out Teams and heavily rely on OneNote to "print" documents into the Team Notebooks.  I have called o365 support, they told me I now have to pay Windows support since our problem is in OneNote Win 10 and not OneNote 2016 so they no longer support OneNote.  I have submitted feedback via the OneNote Win 10 app, I've submitted in UserVoice, I've commented on other's questions here and also in other's user voice submissions.  I've seen no response from anyone on the OneNote team as to why such a fundamentally simple problem ever made it into the wild and why no one will fix this simple problem.

What is probably most frustrating is that if we print to OneNote 2016 this worked perfectly every time.  If we print the same document to OneNote Win 10 app, it fails EVERY time.

Anyone out there ever print to OneNote Win 10 and see their document cut off on top/bottom left/right margins?  Anyone here on the OneNote team, ever use ONeNote and try to print a document to OneNote win 10?

Buehler?.... Buehler?...

Microsoft 365 and Office | OneNote | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

45 answers

Sort by: Most helpful
  1. Anonymous
    2019-07-01T12:26:34+00:00

    Rena,

      This is about the most unhelpful response I've ever received!!  We print documents everyday and have done so successfully for the last 10 years.  ALL of our documents print correctly to real printers etc.  All of the documents we receive from customers print correctly to all printers including OneNote 2016.  Almost none of these same documents EVER print correctly to OneNote Win 10.  If we had a problem shouldn't the margins be cut off everywhere on every printer on every document?

    Your suggestion is almost like telling me to go through every document we have or will ever create in our business and reset the margins such that they will print to the OneNote Win 10 "printer".  Imagine me being a Dell printer user and buying a new HP LASERJET only to find the new HP cuts off the margins.  Imagine I call HP to complain and report the problem and they answer me by suggesting I change all my documents to have margins small enough for the HP to successfully print them without cutting off even though all the Dell printers work fine.  Ridiculous!  Should I call my customers and vendors as well, and ask them to adjust the margins on all documents they send us so that they will successfully print to OneNote Win 10?!!!

    Think about what you are asking!  The problem only showed up when we started using OneNote Win 10.  I believe there is a problem with the OneNote print driver or at the very least, a lack of control options in the driver to allow successful printing.  The MOST frustrating part of this is that the OneNote 2016 and OneNote Win 10 "printers" give wildly different results.  Both of these "printers" were created by Microsoft.  Why isn't Microsoft able to look at their own code, and identify why one printer works correctly and see what is different about the other "printer" that works incorrectly and totally different?

    Please reconsider throwing my question over the fence to User Voice and take a deeper look at this.  I beg of you.

    Chris

    Was this answer helpful?

    20+ people found this answer helpful.
    0 comments No comments
  2. Anonymous
    2019-07-01T12:39:14+00:00

    To add insult to injury, your link to USERVOICE sent me to the MS Word Uservoice, not the OneNote Uservoice.  Proper link is here.  

    https://onenote.uservoice.com/

    Was this answer helpful?

    10 people found this answer helpful.
    0 comments No comments
  3. Anonymous
    2020-05-18T16:58:13+00:00

    This problem is still going on! Driving many of us nuts. Someone fix it please or we'll all have to move to Evernote and Libreoffice.

    Was this answer helpful?

    4 people found this answer helpful.
    0 comments No comments
  4. Anonymous
    2020-04-30T02:42:53+00:00

    Why does it even need margins?  It's electronic so should be from edge to edge.

    Also my documents are A4 and I do get annoyed having to change the OneNote printers from Letter to A4 (pick the default from the document).

    Was this answer helpful?

    4 people found this answer helpful.
    0 comments No comments
  5. Anonymous
    2019-06-11T11:57:22+00:00

    1.Before printing documents from OneNote, when you click the 3 dots from upper-right corner>Print>in the "Printing to on" page, does the document display fine in print preview?

    Could you please share with us screenshots about the issue symptom?

    2.Have you tried Repair OneNote via Windows Settings>Apps & features>find OneNote, click Advanced options.

    Note: we suggest you ensure all notes have been synced to OneDrive online before testing, or please backup those unsynced notes.

    3.Does this issue occur when you print a specific OneNote page?

    4.What is the version of your OneNote for Windows 10?

    Tina,

      Thank you for actually listening and reaching out to me about this problem!  Unfortunately, I don't think you understand the actual problem we are having.  We have a problem when printing from any program to OneNote.  We are not Printing from OneNote.  Printing from OneNote has always been a disaster so we avoid this at all costs.  Our problem is when we try to print any other documents INTO OneNote.

    The problem exists on all 33 of my users and on all computers with OneNote Windows 10.  Doesn't matter if they are domain joined, o365, or personal PC's using a MSA account and OneNote Win 10.  The common denominator is OneNote Win 10.  I feel the problem is actually the implementation of the OneNote Print Driver.

    I have attached two screenshots illustrating the difference between printing a Word Document to OneNote 2016 vs. printing to OneNote Win 10.  I am happy to work with you and provide any information possible to help you learn more about this problem.  Just let me know what you need.

    Thanks!

    Chris

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments No comments