Despite having a good WiFi or Ethernet connection, regardless of which network I'm on, if I join a Microsoft Teams call, all network connectivity stops working and teams simultaneously reports poor call quality and no network connectivity. All this while on an active call which I can see and hear. Here's a full description of symptoms. Every time I connect to a Teams call: Incoming call quality is ok. I can hear and see others. Outgoing call quality is very poor. Others say my voice is breaking up. If I unmute and speak for more than a few seconds, I am booted from the call. If I stay muted I can stay on the call indefinitely. I can share my screen just fine, I don't get kicked from the call. Teams periodically puts up a warning symbol in the call controls reporting poor connectivity. Teams puts up a blue banner stating that I have been disconnected from the internet. (Intermittent) Teams puts up a big overlay on top of the whole app saying I have been disconnected The call continues though all of this, including voice and video. All other network connectivity is broken (e.g.: Browsers cannot load pages, network drives stop working) Text chat features work fine (but not during calls, where they fail to work like all other network activity) The instant the call ends, all the symptoms stop. I can access network resources again. My wifi connection is fine. I've tested using wired networking and encounter the exact same issue. I've also tried various audio devices and disconnecting all peripherals as longshot solutions. No dice. I don't have anything weird on my system as far as I am aware. Teams works fine on other machines but not on my primary laptop. This issue not only makes Microsoft Teams itself nearly unusable, it knocks my whole system offline for the duration of the call, which is incredibly frustrating. I'm booting into Windows 10 on a 2015 MacBook Pro 13". I have all the latest patches for everything. I've seen two other people here who have what I think is the same issue as mine, but their question threads didn't have any solutions either, and now they're locked. https://answers.microsoft.com/en-us/msoffice/forum/all/microsoft-teams-always-appears-poor-network/1a9ef89c-e495-4e2c-b108-d5b8702a54a8 https://answers.microsoft.com/en-us/msoffice/forum/all/teams-kills-all-connections/6b9dd383-df31-4bec-957a-41ee478eab3e Does anyone have any idea what could be going wrong? Any solutions? Any more info needed from me about my setup?

Same issue same Lenovo Yoga i7 Win 10 Pro. I had to buy a separate USB C to ethernet adapter and that seemed to solve the problem! maybe an issue with the onboard network drivers?

Having the same issue with the desktop app for Mac. Had a meeting this morning with just myself and one other person. Connection was perfect, no issues. I then jumped on a meeting with 9 people and I get can't connect. Downloaded and reinstalled and was able to connect for about 15 seconds, then got dropped call and phone number option. I was able to connect using the web, Chrome - Version 81.0.4044.138 (Official Build) (64-bit)) and had no issues. You have Microsoft Teams Version 1.3.00.12565. It was last updated on 5/18/20.

I am running Office 365 and Teams on MS Surface Pro 7. Unfortunately I am facing the same issue and haven't found a solution as yet. Any help is welcome. BR Oliver

Same issue on Win10 and MacOS computers in my household. Really infuriating, but I'm sure if I make a new thread I'll just be asked to turn it off and on again.

exactly the same issue, this is really frustrating. I am running Microsoft teams on windows 10 with a Lenovo Yoga i7

Microsoft Teams Kills all Network Connectivity During Calls

Anonymous

Despite having a good WiFi or Ethernet connection, regardless of which network I'm on, if I join a Microsoft Teams call, all network connectivity stops working and teams simultaneously reports poor call quality and no network connectivity. All this while on an active call which I can see and hear. Here's a full description of symptoms.

Every time I connect to a Teams call:

Incoming call quality is ok. I can hear and see others.
Outgoing call quality is very poor. Others say my voice is breaking up.
If I unmute and speak for more than a few seconds, I am booted from the call.
If I stay muted I can stay on the call indefinitely.
I can share my screen just fine, I don't get kicked from the call.
Teams periodically puts up a warning symbol in the call controls reporting poor connectivity.
Teams puts up a blue banner stating that I have been disconnected from the internet.
(Intermittent) Teams puts up a big overlay on top of the whole app saying I have been disconnected
The call continues though all of this, including voice and video.
All other network connectivity is broken (e.g.: Browsers cannot load pages, network drives stop working)
Text chat features work fine (but not during calls, where they fail to work like all other network activity)

The instant the call ends, all the symptoms stop. I can access network resources again. My wifi connection is fine. I've tested using wired networking and encounter the exact same issue. I've also tried various audio devices and disconnecting all peripherals as longshot solutions. No dice. I don't have anything weird on my system as far as I am aware. Teams works fine on other machines but not on my primary laptop.

This issue not only makes Microsoft Teams itself nearly unusable, it knocks my whole system offline for the duration of the call, which is incredibly frustrating.

I'm booting into Windows 10 on a 2015 MacBook Pro 13". I have all the latest patches for everything. I've seen two other people here who have what I think is the same issue as mine, but their question threads didn't have any solutions either, and now they're locked.

https://answers.microsoft.com/en-us/msoffice/forum/all/microsoft-teams-always-appears-poor-network/1a9ef89c-e495-4e2c-b108-d5b8702a54a8

https://answers.microsoft.com/en-us/msoffice/forum/all/teams-kills-all-connections/6b9dd383-df31-4bec-957a-41ee478eab3e

Does anyone have any idea what could be going wrong? Any solutions? Any more info needed from me about my setup?

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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133 answers

Anonymous

2020-05-18T17:11:26+00:00

Same issue same Lenovo Yoga i7 Win 10 Pro.

I had to buy a separate USB C to ethernet adapter and that seemed to solve the problem!

maybe an issue with the onboard network drivers?
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Anonymous

2020-05-18T14:48:10+00:00

Having the same issue with the desktop app for Mac. Had a meeting this morning with just myself and one other person. Connection was perfect, no issues. I then jumped on a meeting with 9 people and I get can't connect. Downloaded and reinstalled and was able to connect for about 15 seconds, then got dropped call and phone number option. I was able to connect using the web, Chrome - Version 81.0.4044.138 (Official Build) (64-bit)) and had no issues.

You have Microsoft Teams Version 1.3.00.12565. It was last updated on 5/18/20.
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Anonymous

2020-05-05T12:31:41+00:00

I am running Office 365 and Teams on MS Surface Pro 7. Unfortunately I am facing the same issue and haven't found a solution as yet.

Any help is welcome.

BR Oliver
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Anonymous

2020-05-01T16:37:28+00:00

Same issue on Win10 and MacOS computers in my household. Really infuriating, but I'm sure if I make a new thread I'll just be asked to turn it off and on again.
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Anonymous

2020-04-07T15:09:56+00:00

exactly the same issue, this is really frustrating.

I am running Microsoft teams on windows 10 with a Lenovo Yoga i7
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