Sharing Violations

Anonymous
2019-10-18T22:33:01+00:00

Since installing Catalina 10.15 and Office 365 16.30 (updates installed the same day (something I will not due again)) when I attempt to save a workbook that I have used for a couple of years, I receive the alert: 'Your changes could not be saved  to xxx.xlsx due to a sharing violation.  I then receive the alert The file format end extension of 646820000.mactf don't match. 

I contacted the Answer Desk who say it is an Apple Product and Apple support said it is a Microsoft problem.

Any thoughts or suggestions will be appreciated.

Microsoft 365 and Office | Excel | For home | Windows

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  1. Anonymous
    2020-02-12T11:00:07+00:00

    In my case the problem occurs only with Excel, and only with some files...with others theres is no problem at all. Also, it only happens when opening files in our network share. Any tips?

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  2. Anonymous
    2020-02-12T09:44:59+00:00

    I too had this problem and I'm not sure when it started, however the recent update to 16.34 did not fix this.  However, in my case at least, it wasn't a Microsoft problem although the symptoms shown in this post did appear and did so only fairly recently.  The problem occurred irrespective of the application used - e.g. creating a file in the textedit app.

    The symptoms I experienced were that I could create a file and update it no problem, but my wife could only read it - an attempt to update it was met with those error messages about sharing violations.  Vice-versa applies as well.  We were trying this with a file in a Shared folder - the one OSX creates in the /User/ directory when you have multiple IDs set up.  I can't remember if we'd used this directory to share files we'd both want to update in the past or not now unfortunately so I can't tell if it is an issue that arose with Catalina.  Interestingly (or frustratingly), no application (Office or otherwise) indicates that it is opening the file for Read Only, only giving the errors when a save is attempted.

    So I can't say this isn't a Microsoft problem as there may be more things going on for some people - others seem to have cleared it up by rolling back to an older version or giving the application full disk access rights through Preferences (this didn't work for me.)  It could be that OSX Catalina is being more strict about application of rights (perhaps fixed old bugs!) coupled with changes to some apps.

    What did work for me is to set up a new Access Control List (ACL) and assign it permissions then assign it to the folder and contents.  In Preferences, Users and Groups, add a new Group - say, SharedEdit - and add your user(s) to that group (tick the ids).  Then in terminal run this command:

    sudo chmod +a "group:GroupName allow list,add_file,search,add_subdirectory,delete_child,readattr,writeattr,readextattr,writeextattr,readsecurity,file_inherit,directory_inherit" "/Users/Shared"

    GroupName should match the name of the group you just created, e.g. group:SharedEdit

    The last part of the command should be a path to the folder that your file(s) are in, e.g. "/Users/Shared"

    For some reason I don't fully understand, but is related to the way OSX (Posix) applies permissions, it's not enough to set permissions through the folder's/file's "GetInfo" pane.  

    Further, if the folder or file is on a drive that is removable, open GetInfo on the drive itself and make sure that "ignore ownership on this volume".  It should get set automatically if OSX recognises such a drive but it's worth checking.

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  3. Anonymous
    2020-02-10T15:19:57+00:00

    I've tried several suggestions, including amending security settings to grant Excel 'Fully Disk Access', but the only thing which has worked for me is rolling back to version 16.29 of Office 365.

    I have version 16.3x on a different machine and that suffers from the problem.

    It would be great to get acknowledgement from Microsoft on this issue, and an update on when it will be patched, so I know which update contains the fix without going through a painful trial-and-error process.

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  4. Anonymous
    2020-02-10T15:05:38+00:00

    Well, I think I found what you were referring to, and I made the change to the Full Disk Access for Excel. I closed my file and quit excel. Then reopened the file and tried to save it and got the same error messages. Any thoughts?

    I have exactly the same problem, and also gave full disk access to Excel, with no success. We want a solution from Microsoft!

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  5. Anonymous
    2020-01-28T21:39:23+00:00

    Well, I think I found what you were referring to, and I made the change to the Full Disk Access for Excel. I closed my file and quit excel. Then reopened the file and tried to save it and got the same error messages. Any thoughts?

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