Why does my excel window lag so much when moved around the screen? no other app windows have the problem

Anonymous
2018-05-30T21:21:39+00:00

When  I have excel open, even a tiny spreadsheet, and move the window around the screen there is severe lag. The window can keep moving around the screen for a few seconds after I have stopped moving the mouse. I am running windows 10 with all updates installed and Office 365 with all updates installed.

The lag gets worse when connected to an external high res monitor.

This problem does NOT occur with any other application window which can be moved around the screen as fast as I like with no lag.

I am running Surface Pro 3, i5 8Mb Ram with all updates installed.

Microsoft 365 and Office | Excel | For business | Windows

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  1. Anonymous
    2019-10-25T15:48:56+00:00

    Hi there,

    Did this ever get solved for you? I have had the same issues, mostly with Excel. Something that SEEMS to have helped this morning is a display setting change. Time will tell if it's my imagination / temporary or a real fix:

    • Right-click on the desktop and select Display Settings.
    • Scroll down and click on Graphics settings
    • There's now a dialogue that offers the ability to change graphics settings by App.
    • In the drop-down box I selected Universal app, then a second drop-down appears, ion which I selected Office and clicked Add.
    • Office now appears below as an icon. Click the icon and select Options.
    • From the three options of System Default, Power Saving and High Performance, I selected High Performance and clicked Save.
    • You may need to exit all Office apps before the new setting takes effect. I simply did a full restart of the PC to make sure of it (1TB SSD = quick restart :-) )

    The Excel windows still have a small amount of lag, but not as bad as before.

    I would be interesting to know if this helps anybody else.

    I accidentally marked this as an answer. And unfortunately, the website design doesn't seem to allow you to remove that flag. This means that if you *think* your problem was solved, then you can't correct it when you discover it failed.

    Anyways, it didn't work for me. If anything, it became worse in the 'High Performance' mode.

    This one worked for me, except that I didn't use the tip for Universal app, but for classical apps. Simple added the excel.exe file along with the full path and rebooted the system.

    Worked for me

    Gerald

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  2. Anonymous
    2019-05-21T13:59:54+00:00

    Hi JerrmyHaywood,

    Maybe it has to do with the mouse and the USB polling frequency.

    You can refer to this article.

    (Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology.)

    If issue still persists, please let me know and we are willing to continue helping you.

    Regards,

    Eli

    I had to reduce the polling rate to 250 in order for it to work,but it worked like a charm

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  3. Anonymous
    2019-04-10T08:18:53+00:00

    This is to let you know that it happens with any kind of mouse. My humble 5 bucks HP mouse does the same thing. Moving around ONLY the EXCEL window is SLOOOOW!

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  4. Anonymous
    2019-04-05T02:43:24+00:00

    While i do agree this is helpful information for Microsoft to fix the problem, it is not a problem to use a game mouse on high poll rate. Micosoft please fix excel as our other office applications work fine with the same poll rate.

    Signed Logitch G903 user.

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  5. Anonymous
    2019-01-13T23:11:43+00:00

    Hello Everyone,

    I have this problem on the computer that I am running a 144 Hz display (with nVidia G-sync).  I believe it is an issue with Windows trying to redraw the Excel window at 144 Hz while the window is being dragged around the screen.

    If you try it on a computer without G-sync (normal 60Hz monitor) you probably won't get the issue but let me know.

    *edit*  The other thing to check is the polling frequency of your mouse.  If you have a gaming mouse with 1000Hz polling frequency try changing it to 500Hz.  

    -Brian

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