Why does my excel window lag so much when moved around the screen? no other app windows have the problem

Anonymous
2018-05-30T21:21:39+00:00

When  I have excel open, even a tiny spreadsheet, and move the window around the screen there is severe lag. The window can keep moving around the screen for a few seconds after I have stopped moving the mouse. I am running windows 10 with all updates installed and Office 365 with all updates installed.

The lag gets worse when connected to an external high res monitor.

This problem does NOT occur with any other application window which can be moved around the screen as fast as I like with no lag.

I am running Surface Pro 3, i5 8Mb Ram with all updates installed.

Microsoft 365 and Office | Excel | For business | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

109 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2020-04-19T07:07:52+00:00

    This happened to me after a recent WIN10 update.  I'm using Office365 and had no problems until a couple of weeks ago.

    I found that if I left-click in the top left-hand corner of the green bar at the top of the spread sheet, a small drop down box appears.  Left-Click on "Move" and a small + icon appears in the middle of the green bar.  Left-click and hold on the + icon, and then you can move the the spreadsheet around the screen.

    Hope this works for you.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2018-06-16T08:14:39+00:00

    Hi Ran

    The Windows version is 1803

    The build is 17134.112.

    I'm very busy with work at the moment but will try to get the video as soon as I can.

    Thanks.

    Jeremy

    Was this answer helpful?

    0 comments
  3. Anonymous
    2018-06-16T07:45:51+00:00

    Hi Jeremy,

    Could you please provide the requested information for us?

    Thanks,

    Ran

    Was this answer helpful?

    0 comments
  4. Anonymous
    2018-06-09T08:37:47+00:00

    Hi Jeremy,

    Please try to perform a clean boot on your computer to see if the issue still exists. Refer to How to perform a clean boot in Windows.

    If the issue persists, could you please also provide your Windows OS version for us so that we can check whether the issue occurs on my side. Go to Settings > System > About to check the version and build.

    Thanks,

    Ran

    Was this answer helpful?

    0 comments
  5. Anonymous
    2018-06-06T10:32:51+00:00

    Hi Eli,

    Have read the article but I don't have any mouse software installed I am just using the Windows 10 drivers for my logitech M325 USB mouse and can't see any settings in control panel/mouse that allow me to change the mouse polling frequency. Can you tell me how to do that.

    Thanks

    Was this answer helpful?

    0 comments