Office 2016 Professional Plus Error 1935 during installation

Anonymous
2018-08-11T05:48:30+00:00

I am getting the following error when I am trying to install Office 2016 on my brand new HP Pavilion laptop.

"1: 1935 2: BEA7209F-78B3-429E-B4DO-E647E16A2604) 3: 0x80131049 4: IAssemblyCacheltem 5:

Commit 6:

Policy.12.0.Microsoft.Vbe.lnterop,fileVersion "15.0.4420.1017",version-"15.0.0.0000000",culture

Setup failed. Rolling back changes..."

Please help

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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Anonymous
2018-08-28T18:51:14+00:00

I pulled my hair out for about 12 hours before I resorted to using procmon to see what the heck was causing the issue.  I tracked it down to a registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\AppModel

Right before the install fails, it checks this key, which my other machine didn't have at all.  It seems to be something related to apps installed through the store (this had 365 which was uninstalled previously).  I simply renamed the key and the install worked fine.

Things that didn't work:

  1. sfc /scannow
  2. DISM repair
  3. .net repair tool (didn't really do much and found no errors)
  4. Office removal tool (said it wasn't installed)
  5. Rebooting
  6. cleaning temp folders

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  1. Anonymous
    2019-05-08T23:24:42+00:00

    Thank you! I too have been pulling my hair out for the past 12 hours trying to find a solution and this WORKED!! *Happy Dance* =)

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  2. Anonymous
    2019-04-30T22:25:12+00:00

    I pulled my hair out for about 12 hours before I resorted to using procmon to see what the heck was causing the issue.  I tracked it down to a registry key:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\AppModel

    Right before the install fails, it checks this key, which my other machine didn't have at all.  It seems to be something related to apps installed through the store (this had 365 which was uninstalled previously).  I simply renamed the key and the install worked fine.

    Things that didn't work:

    1. sfc /scannow
    2. DISM repair
    3. .net repair tool (didn't really do much and found no errors)
    4. Office removal tool (said it wasn't installed)
    5. Rebooting
    6. cleaning temp folders

    many thanks it word:)

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  3. Anonymous
    2019-04-24T17:02:26+00:00

    Worked for me, thank you so much for this.

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  4. Anonymous
    2019-04-17T13:03:43+00:00

    Just wanted to say thanks. I had a similar errorand I just wanted to post it here for others to find. Mine was:

    policy.14.0.microsoft.office.interop.access.dao

    This was office 2013 installed on a brand new HP Win 10 after Click to run was uninstalled.

    Thing is, that reg key has nothing in it apart from 1 subkey called Lookaside. Bad form Microsoft completely dying for such a trivial thing!

    I was thinking of ProcMon but wasn't relishing the filtering to find out what was cracking off, so once again, thanks for the answer, and thanks for saving me hours of Process Filtering!

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