MSBILL.INFO on credit card statement

Anonymous
2018-07-31T00:04:17+00:00

Good morning all,

For the last two months i've had a $25.19 charge on my CC and I cannot find anything that this relates too and cannot recall placing anything onto this card from MS.

Does anyone have similar issues and how can I find out what this exactly is without having to cancel the payment through the bank??

Thank you

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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Anonymous
2018-08-07T18:35:59+00:00

MSBILL.INFO is legit, but it's a confusing domain to use for their billing. If you agree, give this reply a thumbs up.

I was able to click on the billing details in my portal which included a link to see original subscription order made a year ago.

https://support.microsoft.com/en-us/help/10623/microsoft-account-unknown-charges

* * Additional info added on 6 April 2022 because so many people are being brought to this thread by a search.

How to investigate a billing charge from Microsoft or MSbill.info

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-or-msbill-info-398c5328-364c-d5e4-ea8f-f5ad60562a93 

It is reported to be very difficult to reach Store support by phone at present, but this article will help you find the phone number.

Microsoft Store Support

https://support.microsoft.com/en-us/account-billing/contact-microsoft-store-support-4f615f2a-6bbd-fd69-6695-ae213d63eef0 

You will be sent first to the Virtual Agent. You may have to tell the Virtual Agent several times that you want to speak to an agent.

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  1. Anonymous
    2019-09-28T11:59:41+00:00

    there is a charge on my credit card that I did not make.  Is this a recurring charge.  My grandson used my card months ago.

    Nana200150, I did charge something with Microsoft a year ago to clean up a mess that I got into with a scamming company for protection software.  Microsoft charged me about $149, I believe.  This year I was charged $99 by the MSBILL.INFO.  I reported my charge to my Credit Card Company as a fraudulent charge after checking with Microsoft Customer Service and they could not find the charge of $99 to them.  They couldn't even find where I was charged for last year and I called the number my credit card company gave me to call Microsoft after they discovered the scam and not pay out for the charges this company charged me (after I let them work on my computer!!!)   My Credit Card Company investigated it for me and found out in fact that it was fraud and I got my money back.  It makes me wonder if the $149 was fraudulent, too, since Microsoft Customer Service could find no record of it!!!  If I were you I would call Microsoft Customer Service and ask them first before you report it to your credit card company.  If they say that it is not in their records, I would call your credit card company and report it as fraud and let them investigate it for you.  If it is you will get a refund and a new card.  I hope this makes sense and it helps you.  Good luck!!!

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  2. Anonymous
    2019-09-28T00:14:12+00:00

    Then Microsoft computer js not a human and could care less about charges sent to you.  Find a human too get it resolved.

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  3. Anonymous
    2019-09-28T00:02:52+00:00

    there is a charge on my credit card that I did not make.  Is this a recurring charge.  My grandson used my card months ago.

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  4. Anonymous
    2019-08-29T17:54:11+00:00

    I got my credit card bill today and had a $99.00 charge for Microsoft Assure Software, MSBILL.INFO.  I called Microsoft customer service.  They asked for my email and couldn't find such a charge to my credit card.  They wanted my credit card number but I didn't give it to them.  They wanted to use it to look the card and transaction up.  They should have been able to by using my email address.  They didn't have my email address until I gave it to them to send a verification code to discuss my situation with them.  They gave me a reference # and told me to call my credit card company, which I did.  My credit card company is counting it as a fraud case and sending me a new card.  I was scammed last year by a company for software protection but had my card changed then.  This is scary!!!  I don't know how they got my new #!!!

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