MSBILL.INFO on credit card statement

Anonymous
2018-07-31T00:04:17+00:00

Good morning all,

For the last two months i've had a $25.19 charge on my CC and I cannot find anything that this relates too and cannot recall placing anything onto this card from MS.

Does anyone have similar issues and how can I find out what this exactly is without having to cancel the payment through the bank??

Thank you

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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Anonymous
2018-08-07T18:35:59+00:00

MSBILL.INFO is legit, but it's a confusing domain to use for their billing. If you agree, give this reply a thumbs up.

I was able to click on the billing details in my portal which included a link to see original subscription order made a year ago.

https://support.microsoft.com/en-us/help/10623/microsoft-account-unknown-charges

* * Additional info added on 6 April 2022 because so many people are being brought to this thread by a search.

How to investigate a billing charge from Microsoft or MSbill.info

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-or-msbill-info-398c5328-364c-d5e4-ea8f-f5ad60562a93 

It is reported to be very difficult to reach Store support by phone at present, but this article will help you find the phone number.

Microsoft Store Support

https://support.microsoft.com/en-us/account-billing/contact-microsoft-store-support-4f615f2a-6bbd-fd69-6695-ae213d63eef0 

You will be sent first to the Virtual Agent. You may have to tell the Virtual Agent several times that you want to speak to an agent.

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  2. Anonymous
    2021-12-08T18:13:36+00:00

    You have stated my problem to the letter. EXACTLY. MICROSOFT is hitting many card holders. never made any purchases from microsoft after I bought a game from them when I bought my grand son a new XBOX.

    This must be a scam from microsoft. There are too many people with the same problem.

    I cannot contact them through any method to get info.

    We will need a class action suit to get them to shut down this scam. They are making millions on this scam

    We blame our children or grand children and let the charges stand as authorized. My grandson also swears

    he made no purchases. The phone number pf the vendor is non functional, The charge goes to Microsoft.

    The fact that they use a non working number on the billing is proof that they are scaming the public.

    They are hiding from people like us who have legitimate questions and need answers.

    We will need a hell of a lawyer to make these clowns respond. ANYONE KMOW one. These guys are nothing more than crooks.

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  3. Don Varnau 19,930 Reputation points Volunteer Moderator
    2021-11-24T21:08:53+00:00

    CathyManning1942 wrote:

    I have no idea, so much fraud these days. and the email address for me on your letter is really old.

    Start with...

    How to investigate a billing charge from Microsoft or MSbill.info

    https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-or-msbill-info-398c5328-364c-d5e4-ea8f-f5ad60562a93 

    then contact Microsoft Store Support if necessary.

    Don

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  4. Anonymous
    2021-11-24T20:43:23+00:00

    i have no idea, so much fraud these days. and the email address for me on your letter is really old.

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