MSBILL.INFO on credit card statement

Anonymous
2018-07-31T00:04:17+00:00

Good morning all,

For the last two months i've had a $25.19 charge on my CC and I cannot find anything that this relates too and cannot recall placing anything onto this card from MS.

Does anyone have similar issues and how can I find out what this exactly is without having to cancel the payment through the bank??

Thank you

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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Anonymous
2018-08-07T18:35:59+00:00

MSBILL.INFO is legit, but it's a confusing domain to use for their billing. If you agree, give this reply a thumbs up.

I was able to click on the billing details in my portal which included a link to see original subscription order made a year ago.

https://support.microsoft.com/en-us/help/10623/microsoft-account-unknown-charges

* * Additional info added on 6 April 2022 because so many people are being brought to this thread by a search.

How to investigate a billing charge from Microsoft or MSbill.info

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-or-msbill-info-398c5328-364c-d5e4-ea8f-f5ad60562a93 

It is reported to be very difficult to reach Store support by phone at present, but this article will help you find the phone number.

Microsoft Store Support

https://support.microsoft.com/en-us/account-billing/contact-microsoft-store-support-4f615f2a-6bbd-fd69-6695-ae213d63eef0 

You will be sent first to the Virtual Agent. You may have to tell the Virtual Agent several times that you want to speak to an agent.

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  1. Anonymous
    2021-02-18T04:36:47+00:00

    I dont know what this is so please cancel it and refund all the money that you have taking out because I never authorized any of these charges thank you

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  2. Don Varnau 19,930 Reputation points Volunteer Moderator
    2021-02-16T20:43:08+00:00

    Hi there good afternoon I like to cancel my Microsoft office. I hardly use it right now and would like to get my refund back. I don't know why you guys charge me and I don't really use the Microsoft on my computer. Thank you.

    How to Cancel a Microsoft Subscription

    https://support.microsoft.com/en-us/account-billing/how-to-cancel-your-microsoft-subscription-c2c6b0e3-cab3-cb98-d83e-c9ad54620530 

    How to investigate a billing charge from Microsoft or MSbill.info

    https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-or-msbill-info-398c5328-364c-d5e4-ea8f-f5ad60562a93 

    It is reported to be very difficult to reach Store support by phone at present, but this article will help you find the phone number.

    Microsoft Store Support

    https://support.microsoft.com/en-us/account-billing/contact-microsoft-store-support-4f615f2a-6bbd-fd69-6695-ae213d63eef0 

    Don

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  3. Anonymous
    2021-02-16T20:11:07+00:00

    Hi there good afternoon I like to cancel my Microsoft office. I hardly use it right now and would like to get my refund back. I don't know why you guys charge me and I don't really use the Microsoft on my computer. Thank you.

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  4. Don Varnau 19,930 Reputation points Volunteer Moderator
    2021-02-14T21:11:54+00:00

    My bank said it could not cancel it because it was on a debit card. Maybe we should try calling our card company. They might have a way to block it.

    Im also tempted to cancel  all my Microsoft subscriptions...Microsoft Office is not all that great anyways...but what replacement?

    -  -  -

    The bank might be referring to the fact that many Debit Cards don't have the fraud protection that Credit Cards have or they might have meant "Not our issue. Call the debit Card company" 

    So, yes, you should try to call the debit Card company, if they're not the bank.

    The free Office substitute is LibreOffice  https://www.libreoffice.org/

    Don

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