MSBILL.INFO on credit card statement

Anonymous
2018-07-31T00:04:17+00:00

Good morning all,

For the last two months i've had a $25.19 charge on my CC and I cannot find anything that this relates too and cannot recall placing anything onto this card from MS.

Does anyone have similar issues and how can I find out what this exactly is without having to cancel the payment through the bank??

Thank you

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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Anonymous
2018-08-07T18:35:59+00:00

MSBILL.INFO is legit, but it's a confusing domain to use for their billing. If you agree, give this reply a thumbs up.

I was able to click on the billing details in my portal which included a link to see original subscription order made a year ago.

https://support.microsoft.com/en-us/help/10623/microsoft-account-unknown-charges

* * Additional info added on 6 April 2022 because so many people are being brought to this thread by a search.

How to investigate a billing charge from Microsoft or MSbill.info

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-or-msbill-info-398c5328-364c-d5e4-ea8f-f5ad60562a93 

It is reported to be very difficult to reach Store support by phone at present, but this article will help you find the phone number.

Microsoft Store Support

https://support.microsoft.com/en-us/account-billing/contact-microsoft-store-support-4f615f2a-6bbd-fd69-6695-ae213d63eef0 

You will be sent first to the Virtual Agent. You may have to tell the Virtual Agent several times that you want to speak to an agent.

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  1. Don Varnau 19,930 Reputation points Volunteer Moderator
    2020-10-04T11:00:29+00:00

    Thuyen_91 wrote:

    Yes, I have just been deducted $ 83.89

    I don't understand why, do you have the answer from microsoft yet?

    Read through https://support.microsoft.com/en-us/help/10623/microsoft-account-investigate-billing-charge

    Some users have gotten help by contacting Microsoft Store Support by phone.

    Number on this page. 

    https://support.microsoft.com/en-us/help/28808/microsoft-store-contact-support?

    Don

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  2. Anonymous
    2020-10-04T10:35:11+00:00

    Yes, I have just been deducted $ 83.89

    I don't understand why, do you have the answer from microsoft yet?

    Was this answer helpful?

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  3. Anonymous
    2020-09-28T21:05:40+00:00

    This is total FRAUD - I checked the link and the only order for me was over 3 years ago and it was paid by PayPal. My new CC (not PayPal) was billed 9.99 for absolutely nothing.  I will report this to the CA State Attorney General for prosecution for a multi-plaintiff fraud!

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  4. Don Varnau 19,930 Reputation points Volunteer Moderator
    2020-09-23T10:29:58+00:00

               

    MichaelAugustine2  wrote:

    How can i get this to stop. Is there someone I can talk to?

    Look through https://support.microsoft.com/en-us/help/10623/microsoft-account-investigate-billing-charge 

    Some users have gotten help by contacting Microsoft Store Support by phone.

    Number on this page. 

    https://support.microsoft.com/en-us/help/28808/microsoft-store-contact-support?

    Don

    -  -  -

    Help,i am being rob. Taking food from my kids like 5 times a day. Please help me.

    Have you followed any of the instructions that you quoted?

    Don

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