Onenote for Kindle: Error 80004005

Anonymous
2018-04-11T00:32:36+00:00

I am having difficulties signing onto my personal (not for business) OneNote account with the app on my Kindle Fire HD 8 tablet. Of the countless times that I have attempted to, I received the notification:

"There's a problem

We can't complete this task. Try again.

Error code: 80004005"

I have checked that my connection was stable, and was even able to sign into OneNote through the browser, but was still unable to sign in through the app. Please reply back with solutions to this problem as soon as you are able to.

Microsoft 365 and Office | OneNote | For home | Android

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2018-04-14T03:52:39+00:00

    We've checked on our end and we discovered that this is a known issue. We've brought it up on our developers and currently waiting for a fix or a response form their end.

    We also asked you to send this as feedback to our OneNote UserVoice by clicking this link. This will allow other users to vote or add comments on this issue, which will help our developers arrive at the possible fixes.

    Should you have any other concern, don't hesitate to post back

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  2. Anonymous
    2018-04-13T02:20:36+00:00

    Hi Craig,

    We appreciate the information that you've provided. Since the application seems outdated, this could be affecting your OneNote. We recommend that you contact the support team of your device to check for possible fixes on their end.

    We'll be here if you'll be needing additional assistance.

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  3. Anonymous
    2018-04-13T02:17:01+00:00

    Thanks for the follow up. If the issue is still persisting, we suggest that you contact the support team of your device to check on their end if there are changes that happened which could have affected your OneNote.

    We look forward to an update on your concern.

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  4. Anonymous
    2018-04-12T01:51:37+00:00

    It appears the Android version was updated to version 16.0.9126.2097 on Mar 23, 2018.  Possibly they broke the version in the Kindle? The version in the Kindle store was from 2016.

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  5. Anonymous
    2018-04-12T01:30:25+00:00

    Hi Joan, 

    -Version: 15.1.6821.4825

    -There are no pending updates, and I have tried uninstalling the app and reinstalling to see if that would help to no avail.

    -And I am syncing my documents through OneDrive

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