OneDrive crashes and deletes itself

Anonymous
2018-06-08T05:44:26+00:00

On my laptop OneDrive (which has been working flawlessly for years) now crashes at random. It won't restart.  In fact it seems the exe file has disappeared.  I need to unistall it and reinstall it.  Had to do this three times in the last three days.

There are no error messages - the icon just disappears.

How do I diagnose and cure this?

Microsoft 365 and Office | OneDrive | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

60 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2018-07-05T05:27:32+00:00

    David IOW - thanks for this - in parallel with you I'd tried making a copy of the exe file and copying it back post delete - and that seems to restore it... although as other posters say, it then needs a big synch.. and produces errors and duplicates.

    You don't say if you're running Malwarebytes - so far this is feeling like a common factor from other posters...?

    Thanks

    M

    Was this answer helpful?

    0 comments
  2. Anonymous
    2018-07-04T23:07:58+00:00

    Onedrive for Business does uninstall itself as soon as you start using that one instead of the personal version.  I've been at this for about 3 weeks now.

    I just added an exclusion to Malwarebytes to not touch the folder where it is located.  We'll see if its still there tomorrow.

    C:\Users\Administrator\AppData\Local\Microsoft\OneDrive

    I also moved the onedrive.exe file to that folder from the downloads folder.  So now I have a OneDrive.exe and OneDriveSetup.exe and OneDriveStandaloneUpdater.exe.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2018-07-04T23:02:13+00:00

    I use CCleaner and usually I can get it uninstalled.

    So now back to synching 120 gb - there are no changes from just before it uninstalled itself.

    I actually tried calling microsoft, but they are no help, keep disconnecting me without ever giving me a case number.  Or they transfer me to the activation department.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2018-07-04T22:57:40+00:00

    I have the same problem on my Win10 laptop on wifi and my Win7 desktop CAT 7 connection.

    I even upgraded from Onedrive personal to Onedrive Business hoping this would fix the problem.

    I use Malwarebytes, but I don't think that is the problem. 

    I have to uninstall and reinstall Onedrive every few days.  Then I get sync errors and duplication on the new download

    It doesn't even do a real uninstall, just a flicker and then it's gone.

    The OneDrive.exe file just disappears from where it should be.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2018-07-04T22:48:32+00:00

    this gives me an error message that it isn't typed correctly

    Was this answer helpful?

    0 comments