What does "locked for Shared Use" mean, exactly?

It's 2 years now but it still haunts the users. The worst thing is there is no definite work around for this. Being in IT puts you in a bad spot because you do not have a definite solution for the issue.

WebBrewers3

Your appeal for additional reports to promote this issue up the support chain makes sense

Can we not just apply our names to this call?

I found this thread simply putting a loose description in a search engine

The comments from previous users seem reasonable ie 'have encountered this issue & the clear cache option doesn't work'

This is indicative of an underlying issue that hasn't been tackled, 'it just went away' isn't a fix

I am in the same situation, trying to manipulate a given file using my own logic app tells me I have locked the file

Yet I can open & edit it without issue

Below is a paraphrase of the error msg

{

"status": 423,

"message": "The file http://SharepointPath/MASTER.xlsx is locked for shared use by MyUserName [membership].\r\nclientRequestId: 2f97739a-3b33-420a-b91****",

"source": "https:// SharepointPath/_api/web/GetFileByServerRelativePath(decodedUrl=@p)/$value?@p='%2fsites% SharepointPath%2fMASTER.xlsx'",

"errors": [

"-2147018894",

"Microsoft.SharePoint.SPFileLockException"

]

}

How many more people have to report this before Msft actually does something about it? I don't doubt there's some reasonable logic making this happen, but the true test is the end user experience which is obviously not good. I know Msft hates admitting to their mistakes but I don't think there's much choice in this case.

@Tisky 

@Pistolbrazil

Writing as of Aug. 14, 2019. I am experiencing the same issue, which I have experienced countless times in the year that I have used OneDrive. As you note in your post, this issue seems to appear at random (i.e., not prompted by any discernible activity caused by the issue), and it disappears just as randomly. 

Clearing cache and credentials manager does not fix this issue, neither does rebooting, nor signing out of Office 365, or even signing in using InCognito/InPrivate mode. Changing browsers has no effect. Flipping the VPN on/off has no effect. As the user who apparently locked the file, I am certain that indeed this did not happen (i.e., if it got locked, I have no idea how), and that the file is not also being used by another person. It simply fixes itself at some point....

which is entirely unworkable in an enterprise environment. 

I was able to speak to and conduct remote support with a MSFT Tech Support Employee. In fact, one of the greatest pleasures I've ever experienced was watching this person read (ヾﾉ•᷅ ༬•᷄ )'s post line-by-line, which I am copying below for posterity. Spot on. 

As someone else noted, MSFT basically gave up when they saw that the issue was "fixed" - that is, we could not replicate the error. I don't understand this logic at all - if a tumor comes and goes, wouldn't you still want to know how you contracted cancer? 

At the same time, I do understand that O365 is a complicated piece of tech, so this bug could be buried nice and deep like. That said, it's clearly a bug that's affecting productivity of users. I never had this issue with Google Drive, which has its own host of concerns, so I don't think we're asking for too much - I simply want to be able to move files consistently!

Please allow me to paraphrase for Microsoft...since they can't say it.

Dear O365 User,

If you cannot already tell by our responses, we don't care about your feedback, or about your work files. If you cannot access your OneDrive files through the Office 365 account that you or your organization pay for, that's your own fault. Before you ask anything, are you on a Mac? If so, just expect us to blame everything on that.

Please re-read the generic responses we posted back in 2007, and you will find that there are no helpful links or relatable information regarding your "widespread" issue. If you haven't quit after you were reprimanded for not completing work by your deadline because your files were locked by yourself, then we will ask you if this "answered your question" just to drive the point home. Besides, when you complain about OneDrive, you inadvertently become a perpetual marketing vehicle employed at zero cost, so what's wrong with that? Hm, seems not testing our products is a two-fold return on investment. Good luck!

This thread has been resolved.

Looks like this is FINALLY being addressed although why it took 3 years I've no idea:

New Feature: SharePoint File Delete Lockout override

MC208414,

We've gotten a lot of feedback from people who are unable to delete a document because they had it open in another tab on a different computer, or because someone else had it open and forgot about it, effectively locking the document. This feature allows you to override that lock and delete an Office file (such as Word, Excel, or PowerPoint) when you or someone else has it open, whether intentionally or not. The new functionality will be available to people who want to delete items from their own OneDrive, and to all members of a document library who already have permission to delete files.

When this will happen

• We'll be gradually rolling this out to Targeted Release customers in early April.
• The roll-out will be completed to all customers by the end of April.

This message is associated with Microsoft 365 Roadmap ID 62665

Love this rather self effacing excuse which clearly isn't the truth - as Msft has themselves said files were getting locked when they weren't open anywhere else :

"people who are unable to delete a document because they had it open in another tab on a different computer, or because someone else had it open and forgot about it, effectively locking the document. "