Error- the name in the end tag of the element must match the element type in the start tag

Anonymous
2018-01-14T04:12:40+00:00

Hi, never really posted in one of these things before I this is sort of an emergency, I have an important document due in a few days for uni and all was going good until I encounter the error 'the name in the end tag of the element must match the element type in the start tag' which is preventing me from opening my document.

Naturally when I encounter this error I googled and attempted many fixes and have been attempting to edit the document.xml file for around 4 hours now to no avail.

I would greatly appreciate some help in how to overcome this error, I've linked a google drive folder with both the entire word document as a .rar file and the document.xml file as well as a screenshot of the error below.

I really don't know how to use this site but any help would be appreciated tremendously due to the importance of me resolving this error quickly.

Thanks in advnaced for any help anyone can offer 

:)

https://drive.google.com/drive/folders/19zeLbff\_RpBTZlhBdXn3FliQap19kNwI?usp=sharing 

Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2018-09-17T00:54:50+00:00

    Hi Doug,

    I have the same issue here with my word document. The details are provided in the attached image.

    I have the document backed up in another location and unfortunately I can't open that particular version either. However, instead of being an 'end tag' issue, word states that there is an Xml parsing error. I'm not sure if this is just different terminology used to describe the same issue, so my apologies if I am cross-posting here. 

    In any case, I would really appreciate your help - this is incredibly urgent as I need the doc for a meeting this afternoon.

    https://drive.google.com/open?id=1Spp0-j0plkoLTP4tqZUZwwBfvszMXSHV

    Thank you,

    Dillon

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  2. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2018-09-02T21:53:47+00:00

    I have repaired your document and sent you an email message with a link to a folder on my OneDrive from which you can retrieve it.

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  3. Anonymous
    2018-09-02T20:35:59+00:00

    Hi Doug,

    I have the same issue displaying the below error message when attempting to open the Word .docx

    Please can you assist me with retrieving the file!?

    https://1drv.ms/w/s!AmBCWR8jf\_j2gX9xyUad7-2\_dqH1

    Many thanks in advance

    Dan

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  4. Anonymous
    2018-08-20T09:31:03+00:00

    Thank you so much Doug! Absolute lifesaver, it all works perfectly again. That's saved me a failed assignment and massive headache.

    I've downloaded it so you can go ahead and delete your OneDrive version.

    Thanks again :-)

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  5. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2018-08-19T22:19:07+00:00

    A repaired copy of your document has been uploaded to the following folder of my OneDrive

    https://1drv.ms/f/s!AmuIXmFDy-1azRlX2JBMPPp_Nb1x

    or

    https://onedrive.live.com/?authkey=%21APdGmCdgen7nNco&id=5AEDCB43615E886B%2114707&cid=5AEDCB43615E886B

    Let me know when you have retrieved it so that I can delete it from that folder.

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