Cursor disappears (only) over the italic texts (on PC)

Anonymous
2017-08-30T00:49:56+00:00

The problem occurs under any front and any zoom I am using. 

I just updated Office 365 to the latest version (1701) before posting this question and the problem still remains

Microsoft 365 and Office | Word | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2018-01-11T13:06:54+00:00

    Stefan,

    Thank you for the insight into who participates in the forum from Microsoft, and I appreciate you reaching out to the Office team to inquire about a solution. Any information would be helpful whether there is a solution or not. If there is a solution to this issue that would be awesome. If not, I can inform my staff there is no solution and we can move on.

    Thanks again.

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  2. Anonymous
    2018-01-10T13:04:55+00:00

    Hello Microsoft (Stefan Blom) and Microsoft Community,

    Is there a solution for this cursor issue using the built-in Intel HD Graphics 520? I have a Microsoft Surface Book and when I look under Device Manager > Display Adapters I see listings for the Intel HD Graphics 520 and the NVIDIA GeForce GPU. 

    Since this issue appears to affect Microsoft hardware using Microsoft software, one might assume Microsoft would be able to replicate the issue and figure out a solution. This thread appears to have stopped without a solution from Microsoft. 

    Has anyone suffering from the issue solved the problem or has the issue resolved itself as the issue appears to be intermittent?

    Comments or solutions regarding the disappearing cursor issue would be greatly appreciated.

    Thank you.

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  3. Anonymous
    2017-11-30T21:00:36+00:00

    Are there any beta/experimental drivers that have fixed this issue? I tried installing the latest release device drivers on the i7 Surface Book of a user that's experiencing this problem and it unfortunately didn't fix the issue. She has the latest version of 2016 through Office 365 as well. It's driving her crazy. She has the built in Intel HD Graphics 520 too.

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  4. Anonymous
    2017-11-26T18:04:37+00:00

    I just noticed it came back to my laptop (never left my desktop).  I have no idea how to diagnose the issue...

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  5. Anonymous
    2017-11-24T18:27:58+00:00

    The problem came back again. Probably some new updates screwed it up again.

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