Outlook - Scrolling Issue

Anonymous
2017-05-11T15:46:39+00:00

Since the recent Office 2016 updates we have a number of users having an issue with scrolling through emails in Outlook.

Here's what happens;

User opens an email (or replies to an email).

Then the user tries to scroll to the top of the inbox (sorted by date order for example).

After dragging the scroll bar up to the top (via wheel or left click), the scroll bar jumps back down to show the 'active' email in the centre. Basically it keeps the view pane showing the last 'active' email in view.   

There's no way of cancelling the active email. The users have to keep clicking higher up the list, or press 'Home' on the keyboard to get to the top.  

We have re-installed/repaired 2016 install on multiple machines and it's only been happening since the recent updates.  

How do we resolve this? I'm thinking it's a new feature but it's causing a lot of issues.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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Anonymous
2017-06-07T21:53:38+00:00

The Outlook Team has pushed out a fix from the service.  Please restart Outlook and let me know if you see the issue persist.

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Anonymous
2017-06-07T22:31:18+00:00

Correct Luke, no patches are needed.  The change is purely on the service side.  Outlook will pick up the change from the service and react to it.

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  1. Anonymous
    2017-05-24T08:38:01+00:00

    I can confirm I don't have this option either.

    Thanks

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  2. Anonymous
    2017-05-24T08:12:13+00:00

    Hi Caroline,

    I have the same Outlook version as yours in my lab. However, I’m not able to replicate the issue.

    1. Are there many items in your Inbox?
    2. I notice that in the video, firstly you chose From and opened an item, then you chose Data. If you don’t choose From and let the ranking always be From, and you open an item and then close it, can you scroll in the Inbox?
    3. What if you just click to choose the item but not to open it as a separate box? Does the issue occur at this circumstance?
    4. Please try to create a new Outlook profile to do a test. For your reference the link: https://support.office.com/en-us/article/Create-an-Outlook-profile-f544c1ba-3352-4b3b-be0b-8d42a540459d.

    You can set up a test account with less emails so that it reduce the synchronization time for you.

    @Dave, the version shared by you before is Version 1704 - Build 8067.2102, which is not the latest one. Would you please choose one machine to give this machine a shot?

    Thanks,

    Brook

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  3. Anonymous
    2017-05-23T19:23:07+00:00

    Version 1704 (Build 8067.2115 Click to Run)

    Office 365 Pro Plus Subscription

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