Outlook - Scrolling Issue

Anonymous
2017-05-11T15:46:39+00:00

Since the recent Office 2016 updates we have a number of users having an issue with scrolling through emails in Outlook.

Here's what happens;

User opens an email (or replies to an email).

Then the user tries to scroll to the top of the inbox (sorted by date order for example).

After dragging the scroll bar up to the top (via wheel or left click), the scroll bar jumps back down to show the 'active' email in the centre. Basically it keeps the view pane showing the last 'active' email in view.   

There's no way of cancelling the active email. The users have to keep clicking higher up the list, or press 'Home' on the keyboard to get to the top.  

We have re-installed/repaired 2016 install on multiple machines and it's only been happening since the recent updates.  

How do we resolve this? I'm thinking it's a new feature but it's causing a lot of issues.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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Anonymous
2017-06-07T21:53:38+00:00

The Outlook Team has pushed out a fix from the service.  Please restart Outlook and let me know if you see the issue persist.

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Anonymous
2017-06-07T22:31:18+00:00

Correct Luke, no patches are needed.  The change is purely on the service side.  Outlook will pick up the change from the service and react to it.

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  1. Anonymous
    2017-05-23T17:32:14+00:00

    Hi Christine,

    Thank you for your reply. Since this thread is focused on the scrolling issue, please kindly post a new thread and describe the issue as detailed as possible. We will reach out to you there. Doing this can let other community members who encounter the same issue find the corresponding answer quickly in the future. Thanks for your understanding and looking forward to your posts.

    Best regards,

    Alison

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  2. Anonymous
    2017-05-23T16:52:29+00:00

    We do not have that option. Please see image below.

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  3. Anonymous
    2017-05-23T16:47:01+00:00

    Hi All,

    Do you all have the "Focused Ibox" enabled in your Outlook client? Please kindly have a check to and let me know you have this button in the Outlook.

    Under View Tab > "Show Focused Inbox".

    Thanks,

    Alison

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