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Please will somebody, anybody, tell me how to get help from or in contact with Microsoft Assure Answer Desk.
I have a subscription to Assure (renewed in May 2017) which I pay for.
I now need help from Microsoft with some software issues but have discovered that I have no way of contacting Assure to get the help that I need.
I have been round and round the Microsoft website but with no success at all.
This seems like another thing that Microsoft is keen to take your money but reluctant to provide the service for which you have paid.
Any help appreciated.
***Post moved by the moderator to the appropriate forum category.***
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Could you just clarify the path to get to chat support?
Rgs
fhen
Dial this number - xxx
That's answer tech support
Regards
Could you just clarify the path to get to chat support?
Rgs
fhen
I'm in the USA and I've also written a letter to the Microsoft headquarters - months ago. Of course, no reply. I was at a Verizon store the other day and the tech there said he used to work at one of the Microsoft stores and advised me to call them...for a number to call. It sounds like the help I paid for is a secret society for only those in the know. Roads that lead nowhere. Who has weeks or months to wait for an answer. Not me.
I think we have been scammed. Can anyone advise how we contact Microsoft to let them know what is going on?
fhen
Hi All,
As the category is for Office 365 for business issues, for Microsoft Assure plan related issues, you may post on the Windows category for expert help.
@Fhen, we have split the issue you are experiencing into the Windows/Windows 10/Windows settings category.
Thanks for your understanding.
Cliff
I'm in the USA and I've also written a letter to the Microsoft headquarters - months ago. Of course, no reply. I was at a Verizon store the other day and the tech there said he used to work at one of the Microsoft stores and advised me to call them...for a number to call. It sounds like the help I paid for is a secret society for only those in the know. Roads that lead nowhere. Who has weeks or months to wait for an answer. Not me.