Word App not uploading to Dropbox

Anonymous
2018-02-03T16:10:28+00:00

I am currently having some issues between dropbox and the Word app on my iPad. I will be typing in a document in the Word app and suddenly get an error message saying the app has saved my changes but can't upload them to Dropbox. When I check, the WiFi signal is strong and there is no obvious connection problem. In the directory the file shows "Upload Pending" under it and has an exclaimation point with a triangle around it. This happens multiple times daily, and happens to files in multiple folders. I have to save the file again with a new file name each time it happens because it won't over-write or delete the old file. Once the new file is saved, the old file never syncs and shows no yellow triange or green check icon. If I try to delete the old file I get an error message saying that the file cannot be deleted now and to try again later.  I have tried deleting and re-installing both apps multiple times and restarting device to no avail. I checked Dropbox trouble shooting and they said it was a Microsoft problem, not their end. I use these programs to take, save, and organize my class notes so getting this fixed is vital with exams coming up...thanks for your help.

Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2018-02-23T04:16:28+00:00

    I have 35 remote users all experiencing the same issue with the newest iOS and version of excel. 

    Imagine a world where Microsoft actually testing app updates with all of their partner API's before pushing an update. This is the 3rd time in a year and a half we have been completely hobbled by an app we pay for because some overzealous developer doesn't know how to test. More than that, instead of asking ridiculous questions of people with issues, maybe grab an iPad connect it to dropbox and realize how terrible your application has become over the last couple years. 

    Make sure you raise the price of 365 next year to pay for all of these developmental flaws that need addressed.

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  2. Anonymous
    2018-02-04T10:07:03+00:00

    Hi,

    We need to gather additional information to better help you with this concern. Kindly answer the following:

    • Did you notice any changes to your device prior to this issue?
    • Does the issue happen to a specific Word file?

    In the meantime, we suggest that you upload the Word file in your OneDrive and check if you will still experience the same issue. To do it, kindly follow the steps on how to use OneDrive in iPad through this article.

    If you were able to upload your document to OneDrive, the issue is with Dropbox. That being said, we advise contacting the developer for better assistance. We understand that you have already contacted them. However, if you'll be able to upload your file to OneDrive, then there's nothing wrong with your Office program.

    Please post back with the result for further assistance.

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  3. Anonymous
    2018-04-11T02:42:58+00:00

    Please advise on the status of this issue !!

    Paid service should not make it difficult/impossible to run a business.

    Short of a resolution, ANY feedback or status update would be appreciated. In less than 30 minutes I’ve seen hundreds of posts all citing the same problem & frustrations (less time than it takes to make simple edits and upload Excel & Word files to DropBox these days).

    Please .... ADVISE !!!!

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  4. Anonymous
    2018-04-04T00:46:46+00:00

    I have been working the same issue via Microsoft and Dropbox support.  Microsoft claims it is a Dropbox issue, which may be true as Dropbox support informed me March 30th that ‘We’re aware of this bug and are working to fix it’, and to keep an eye out for the next update.  My problem was with all Office Apps using dropbox on an up-to-date iPad Pro.

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  5. Anonymous
    2018-02-11T23:32:29+00:00

    I am having a similar problem, which started today on my ipad. I opened the dropbox app and can see all my files as normal. When I then try to open the files with excel or word they will not open. I have updated everything, done a reset. By reconnecting excell to dropbox I managed to get excel working but not word. I then transferred a word file from dropbox to onedrive and could open the file with word, no problem.

    It seems to be word not being able to connect to dropbox. I suppose I will have to transfer all my files to one drive. A shame really because dropbox up to now has worked flawlessly for me.

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