Word App not uploading to Dropbox

Anonymous
2018-02-03T16:10:28+00:00

I am currently having some issues between dropbox and the Word app on my iPad. I will be typing in a document in the Word app and suddenly get an error message saying the app has saved my changes but can't upload them to Dropbox. When I check, the WiFi signal is strong and there is no obvious connection problem. In the directory the file shows "Upload Pending" under it and has an exclaimation point with a triangle around it. This happens multiple times daily, and happens to files in multiple folders. I have to save the file again with a new file name each time it happens because it won't over-write or delete the old file. Once the new file is saved, the old file never syncs and shows no yellow triange or green check icon. If I try to delete the old file I get an error message saying that the file cannot be deleted now and to try again later.  I have tried deleting and re-installing both apps multiple times and restarting device to no avail. I checked Dropbox trouble shooting and they said it was a Microsoft problem, not their end. I use these programs to take, save, and organize my class notes so getting this fixed is vital with exams coming up...thanks for your help.

Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2018-02-22T16:19:23+00:00

    I am having the exact same problem on my Ipad Pro.  My documents will not update on Dropbox.  Instead I get a

    Can't upload - Something's wrong and you your changes can't be uploaded" message.  My only choice then is to save back a new document which is frankly annoying.  I have no desire to use OneDrive.  If this can't be fixed I may just move to using Pages for my word processing.  Please advise how I can fix this problem with Word.

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  2. Anonymous
    2018-02-16T17:09:45+00:00

    Hi everyone,

    We appreciate the information that you've provided as this would be vital for us to see what troubleshooting can be applied and have it added on our investigation. For us to better reproduce the issue, we would like to know the what is the version of your device's OS and also what is the build and version of your Word app. Please don't hesitate to post it here so we can see what steps to perform.

    We'll be waiting for your responses.

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  3. Anonymous
    2018-02-16T01:09:29+00:00

    Hi,

    I have been having the same problems with Excel as listed in this forum with Word.  We can randomly a file and it saves automatically and uploads to Dropbox, and then at other times it comes up with the same message 'Can't upload-Something's wrong and your changes can't be uploaded'. This process works for word at the moment. We have been using Excel for several months now and the problem has just started last week, it is random, but seems to be occurring with more frequency over the last few days.

    Please advise on how we can fix this?

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  4. Anonymous
    2018-02-11T11:06:16+00:00

    Hello,

    Misconfigured settings in Word are one of the possible reasons why you are unable to upload your files. That being said, we will be performing some troubleshooting steps to isolate and to resolve this concern. Since you have updated and reinstall the app, let us try a different account and check if the issue will occur. In addition, we will further investigate this concern on our end and have it sent for review. We'll keep you posted once we figure out what's happening. But, please use a different account and let us know if you will still experience the same issue.

    If you have other questions or concerns, kindly reply to this thread.

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  5. Anonymous
    2018-02-07T11:30:56+00:00

    I have tried un-installing and re-installing both apps at least 3 times over the past month. I have checked the internet/WiFi connection and as far as I can tell it is fine. I have done several reboots/hard restarts with my device. My operating system is up to date and I am not anywhere near my storage limit.

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