OneNote is not responding to typing

Anonymous

Hey Guys,

Having an issue with OneNote for Mac at the moment where the keyboard stops working on OneNote and I cannot type anything until I restart the program.

Super annoying to keep restarting and every other application on my Mac works fine. I think it is a problem associated with the latest OneNote update.

My OneNote version is 15.35.1 (170616)

please let me know how to fix this?

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

Anonymous

Hi Jim and Mandrews0,

Office Insider is a preview program for consumer Office 365 subscribers, which is why you do not see it if you install OneNote via the Mac App Store.

For those who still have the issue on 15.38, please share the reproduce steps to help find the root cause if you do have one.

For those who can't update to 15.38, please wait until it is generally available to try it out.

As the thread is attracting a lot of spam, I will be locking the thread from further replies. If you have a solid reproduce steps to share, please create a new thread and we will respond in a timely manner.

Regards,

Sheen

[Updated by Sheen V. Ali MSFT, 29 Aug 2017, 5.57 AM (UTC)]

0 comments

89 additional answers

Deleted

This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

Comments have been turned off. Learn more
Anonymous

2017-08-01T05:59:27+00:00

Hi Chris

I'm also seeing this problem.

MacOS 10.12.6

OneNote 15.36 (170702) - Office 365 Sub

I had the problem before, but then it appeared to be fixed when I upgraded to 170702. However today I am once again seeing an inability to edit my notes. Seems to occur occasionally after I paste in text to my note.

Only recent significant change to my system in the last two days is an update from MacOS 10.12.5 to 10.12.6.

Please advise on a solution or if I can provide further data.

Thanks,

Bernard
Was this answer helpful?

0 comments No comments
Anonymous

2017-07-29T19:02:47+00:00

Hi Blsp,

Thanks for your sample file. Please allow us some time to check it. We will let you know the updates once there is any.

Regards,

Sky
Was this answer helpful?

0 comments No comments
Anonymous

2017-07-27T00:28:08+00:00

Ok I have an Update...

It tends to happen when you create a new Page and you're in the Title Line and typing doesn't work..

I found that Drawing does work. But when i switch back to text mode text is suspended.

The Enter key seems to be the only key that works beside key combos (CMD+Z,V,X,C)

CMD+ALT+Up/Down Arrow do work but you can move the line down only until you reach the note boarder.

The Keyboard viewer in the Mac acts just like the keyboard.. combo keys, arrow keys and Enter work but characters are suppressed.

Syncing while in this state does work. I went to another machine (PC) and deleted the line I had drawn during this test and it sync'd away.

Other Notes: If I right click a Section and select "Rename" the keyboard will let me rename it as one would expect. so it's a suppression that only seem to be affecting actual Pages themselves. I tried to rename a Page but the insertion point sent to the Page Title and because it was on a page, text was suppressed.

Tags and Font manipulation work as expected.

Date and Date/Time insertion also work as expected.

Link insertions also work.

Back in my old programming days I use to manipulate ASCII characters in the KEY_Press event of visual basic to block out or change of characters.. It seems almost like that's happening..

Again simply Cmd+W to close the window then relaunching it corrects the problem..

Hope this helps.
Was this answer helpful?

0 comments No comments