OneNote is not responding to typing

Anonymous
2017-06-21T13:14:52+00:00

Hey Guys,

Having an issue with OneNote for Mac at the moment where the keyboard stops working on OneNote and I cannot type anything until I restart the program.

Super annoying to keep restarting and every other application on my Mac works fine. I think it is a problem associated with the latest OneNote update.

My OneNote version is 15.35.1 (170616)

please let me know how to fix this?

Microsoft 365 and Office | OneNote | For home | MacOS

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2017-08-28T02:52:14+00:00

Hi Jim and Mandrews0,

Office Insider is a preview program for consumer Office 365 subscribers, which is why you do not see it if you install OneNote via the Mac App Store.

For those who still have the issue on 15.38, please share the reproduce steps to help find the root cause if you do have one.

For those who can't update to 15.38, please wait until it is generally available to try it out.

As the thread is attracting a lot of spam, I will be locking the thread from further replies. If you have a solid reproduce steps to share, please create a new thread and we will respond in a timely manner.

Regards,

Sheen

[Updated by Sheen V. Ali MSFT, 29 Aug 2017, 5.57 AM (UTC)]

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  1. Anonymous
    2017-08-25T16:22:09+00:00

    Hi,

    Thanks for the reply. Unfortunately I don't have that option in my OneNote under help. I think it's done through the Apple App store. If there is another way, that would be great.

    Thanks

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  2. Anonymous
    2017-08-25T16:14:48+00:00

    how can we make changes to a letter?

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  3. Jim G 134.1K Reputation points MVP
    2017-08-25T15:58:51+00:00

    Microsoft is currently testing the fix to this problem in Insider Fast build 15.38.

    If you don't mind the risks of using pre-beta software, you can install this build by going to the Help menu and choosing Check for Updates to launch AutoUpdate app. Join the Insider program and choose Insider Fast.

    Insider Fast builds are not covered by regular Microsoft Support. The builds are weekly and can have unexpected problems and behaviors, so don't use them in a production environment. The purpose of Insider builds is to get user feedback on things such as testing this repair to Office, as well as on new features coming down the pike.

    If you don't want to take these risks, wait for 15.38 to make its way to the general release updates, probably sometime next month.

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  4. Anonymous
    2017-08-25T15:13:18+00:00

    Just wanted to keep this going. I am still having the same problem as the users in this thread even with build 15.37.

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