Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
This is still a problem with every update of O365.
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In installing and re-installing Office 365 Home (64-bit install on Win 7 Pro 64-bit), I get approx. 137 Warnings in Event Viewer like the following:
Product: Office 16 Click-to-Run Extensibility Component. The application tried to modify a protected Windows registry key \msinkdiv.InkDivider.1.
I did a deep uninstall and reinstall just to see if this could be avoided, but no. It happens on each install or repair or reinstall.
Here's all the info for one of these - but keep in mind there are 137 different ones (different keys being named):
Log Name: Application
Source: MsiInstaller
Date: 8/13/2016 1:48:06 AM
Event ID: 1039
Task Category: None
Level: Warning
Keywords: Classic
User: SYSTEM
Computer: WINDOWS-[My PC]
Description:
Product: Office 16 Click-to-Run Extensibility Component. The application tried to modify a protected Windows registry key \msinkdiv.InkDivider.1.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="MsiInstaller" />
<EventID Qualifiers="0">1039</EventID>
<Level>3</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2016-08-13T05:48:06.000000000Z" />
<EventRecordID>30907</EventRecordID>
<Channel>Application</Channel>
<Computer>WINDOWS-[My PC]</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data>Office 16 Click-to-Run Extensibility Component</Data>
<Data>\msinkdiv.InkDivider.1</Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>
</Data>
<Binary>7B39303136303030302D303038432D303030302D313030302D3030303030303046463143457D</Binary>
</EventData>
</Event>
| - | System |
|---|
| - | Provider | <br> | --- | --- | <br><br><br><br> | [ Name] | MsiInstaller | <br> | --- | --- | --- | --- | --- |
|---|
| - | EventID | 1039 | <br> | --- | --- | --- | <br><br><br><br> | [ Qualifiers] | 0 | <br> | --- | --- | --- | --- | --- |
|---|
| Level | 3 | <br> | --- | --- | --- |
|---|
| Task | 0 | <br> | --- | --- | --- |
|---|
| Keywords | 0x80000000000000 | <br> | --- | --- | --- |
|---|
| - | TimeCreated | <br> | --- | --- | <br><br><br><br> | [ SystemTime] | 2016-08-13T05:48:06.000000000Z | <br> | --- | --- | --- | --- | --- |
|---|
| EventRecordID | 30907 | <br> | --- | --- | --- |
|---|
| Channel | Application | <br> | --- | --- | --- |
|---|
| Computer | WINDOWS-[My PC] | <br> | --- | --- | --- |
|---|
| - | Security | <br> | --- | --- | <br><br><br><br> | [ UserID] | S-1-5-18 | <br> | --- | --- | --- | --- | --- |
|---|
| - | EventData |
|---|
| Office 16 Click-to-Run Extensibility Component |
|---|
| \msinkdiv.InkDivider.1 |
|---|
| (NULL) |
|---|
| (NULL) |
|---|
| (NULL) |
|---|
| (NULL) |
|---|
| 7B39303136303030302D303038432D303030302D313030302D3030303030303046463143457D |
|---|
Binary data:
In Words
0000: 3130397B 30303036 30302D30 302D4338
0008: 2D303030 30303031 3030302D 30303030
0010: 43314646 7D45
In Bytes
0000: 7B 39 30 31 36 30 30 30 {9016000
0008: 30 2D 30 30 38 43 2D 30 0-008C-0
0010: 30 30 30 2D 31 30 30 30 000-1000
0018: 2D 30 30 30 30 30 30 30 -0000000
0020: 46 46 31 43 45 7D FF1CE}
So, what do you think? Thanks.
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
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This is still a problem with every update of O365.
Bump - still not fixed
Sorry - bump - still not fixed.
Bump. This is still not answered.
Joseph - your reply is entirely UNhelpful and useless.
I spoke at length with your fake "support" team last August - they started me on the wrong version of O365 (32-bit and not 64-bit, which I fixed myself) and didn't have a clue how to fix the problem I've described. I was on the phone with them and they were in my computer MANY times. I had to demand forcefully that they focus on the problem - I had to leave .txt files on my desktop with the details above and demand that they read the files. They did not have a single useful idea. They even suggested I re-install my Win 7 Pro 64-bit. Microsoft continues to hurt itself by retaining those clowns.
You have NOT solved this problem - please do NOT award yourself the solution button.
There IS something you can do. Apparently, there is a higher level of "support" for enterprises who pay for it. Could you get me an hour of their time without charge, and tell me how to reach them? After all, this remains a flaw in an important MS product - your fault, not mine.
Another thing you could do is get someone in Office 365 to read this thread. Why is that so hard?