Question mark Office 365 profile

Anonymous
2017-01-24T15:26:04+00:00

Hello,

Our users are getting a question mark next to Office 365 profile picture.

What does this question mark means?

Regards,

Ari Piroozi

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2017-02-03T06:22:54+00:00

Hi Everyone,

Our engineering team is still working on this issue. As I know, the feature of “green question mark” wasn’t fully deployed to all the tenant yet. Currently, we don’t have an ETA for fixing this. Furthermore, once you login to IM in Office 365 OWA or Skype For Business client, there is no problem for others to check your status.

I apologize for any inconvenience caused by this issue again, and do appreciate your patience and understanding.

Best Regards,

Edward

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Anonymous
2017-03-07T02:43:17+00:00

Hi Everyone,

Since most users reported that the issue had been fixed and we also confirmed it from our related team, this thread would no longer be monitored by community support. If you are still experiencing a similar issue, please let us know by starting a new thread in our forum. We can focus on it to provide corresponding troubleshooting steps.

Thanks for your time and understanding.

Best Regards,

Erick

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  1. Anonymous
    2017-01-28T11:51:14+00:00

    Hi JonAlbright,

    About “Whether or not any of our users are logged in to ****, the green question mark remains.”, could you upload some related screenshots for our confirmation? We should confirm if you are experiencing the same issue.

    If you are talking about another issue, I suggest you post a new thread on our forum as it will help the community members who encountered the same issue find the solution and share their suggestions quickly.

    Thanks,

    Cliff

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  2. Anonymous
    2017-01-27T15:32:18+00:00

    It doesn't change for any of us Rena.  Whether or not any of our users are logged in to ****, the green question mark remains.  This was never an issue over the past year so IMHO, your developers made a boo boo with an update we didn't ask for.

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  3. Anonymous
    2017-01-27T02:19:04+00:00

    Hi Ari,

    The question mark is the new Skype for Business presence indicator. It indicates that Skype for Business presence status is unknown (so either the user isn’t logged in to Skype for Business or we can’t get the presence information for some reason). If the customer has Skype for Business and they log in, they will see the indicator change.

    Additionally, if they are logged in to Skype for Business, they can change their presence by clicking on their name/photo and changing the presence status (or they can do this in Skype for Business client).

    Thanks,

    Rena

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