Some images in Publisher 2016 not displaying

Anonymous
2017-03-02T16:20:07+00:00

Hello all,

Since yesterday, some images in my Publisher publications DO display correctly as they normally do, but some now do NOT display at all!?!  I can see their boundaries, but can't see the images themselves!?!  If I resize them to something bigger, they display correctly, but when I make them smaller/to their original size, they disappear!?!

I've searched around and tried a lot of things, but can't seem to find any good answer...

The images themselves are all embedded in the file and I repeat, displayed perfectly until I shut down my PC yesterday.  When I booted back up and reopened the same file, this problem came up.

If I reinsert images, they show up correctly!?!  I have thousands of images in those files, so cannot resort to reinserting them one by one!

Any idea?  Thanks in advance for your help!

P.S  I am running the most current version of Office 365 for business (Office 2016), version 1701 build 7766.2060... did an Office update happen when I booted back up yesterday causing this problem, I do not know because I can't seem to find any update history :-(

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Anonymous
2017-03-11T06:46:28+00:00

Hi Amy,

The new Office version 1702 (Build 7870.2020) was released to Current Channel on March 9, 2017. You may try it in Current Channel as the issue has been fixed in this version.

For other Channels, you may monitor and check the updates in the following article.

Version and build numbers of update channel releases for Office 365 clients

Thanks,

Felix

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Anonymous
2017-03-08T07:10:25+00:00

Hi All,

We are summarizing the symptom here:

Description

Some images become blank white shape in Publisher 2016.

Environment

Publisher 2016 (Current Channel, Version 1701, 7766.2060)

More information

We checked the issue can be fixed in the future Office update (Version 16.0.7766.2068, and 1702, 7870.2020). You can just wait for the update, or use the current workaround, or contact your IT admin to check if you can get the First Release build of Office.

Current Workaround

Revert to an earlier update using ODT: officec2rclient.exe /update user updatetoversion=16.0.7571.2109

To check more details, please refer to this article.

 [Updated by Jim Liu MSFT,  10:00 AM, Mar 9 , 2017 (UTC)]

Thanks,

Jim

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  1. Anonymous
    2017-03-07T20:06:00+00:00

    Is this really the solution? I have deadlines that are rapidly approaching and this isn't very funny.

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  2. Anonymous
    2017-03-07T19:28:26+00:00

    To the Tech Team responsible for fixing this issue - 

    This is causing serious issues for customers who use our artwork in their church publications. We supply BW TIFF and JPG images to churches across the country. 

    In our company - it appears only of few of us have auto-updated to the version of Publisher with this issue. Discontinuing the release of this version of Publisher would be ideal. Is that possible to stop the spread of users faced with this problem to more people? We have thousands of customers who use BW TIFF and JPG images in Publisher. 

    And if the work-around for those already on the newest version is reverting back - please provide a link to a page with instructions that we can give to our customers if they choose to revert. 

    Also - do you have any kind of time frame for a resolution? 

    Thank you,

    Amy

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  3. Anonymous
    2017-03-07T02:38:00+00:00

    Hi All,

    We've reported this issue to the related team. We are summarizing the symptom here:

    Description

    Some images become blank white shape in Publisher 2016.

    Environment

    Publisher 2016 (Current Channel, Version 1701, 7766.2060)

    More information

    We've reported the issue to the related team for investigation. We will post updates here once we receive more information. You can subscribe to this thread to receive the latest updates.

    Current Workaround

    Revert to an earlier update using ODT: officec2rclient.exe /update user updatetoversion=16.0.7571.2109

    Thanks,

    Jim

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