Some images in Publisher 2016 not displaying

Anonymous
2017-03-02T16:20:07+00:00

Hello all,

Since yesterday, some images in my Publisher publications DO display correctly as they normally do, but some now do NOT display at all!?!  I can see their boundaries, but can't see the images themselves!?!  If I resize them to something bigger, they display correctly, but when I make them smaller/to their original size, they disappear!?!

I've searched around and tried a lot of things, but can't seem to find any good answer...

The images themselves are all embedded in the file and I repeat, displayed perfectly until I shut down my PC yesterday.  When I booted back up and reopened the same file, this problem came up.

If I reinsert images, they show up correctly!?!  I have thousands of images in those files, so cannot resort to reinserting them one by one!

Any idea?  Thanks in advance for your help!

P.S  I am running the most current version of Office 365 for business (Office 2016), version 1701 build 7766.2060... did an Office update happen when I booted back up yesterday causing this problem, I do not know because I can't seem to find any update history :-(

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Anonymous
2017-03-11T06:46:28+00:00

Hi Amy,

The new Office version 1702 (Build 7870.2020) was released to Current Channel on March 9, 2017. You may try it in Current Channel as the issue has been fixed in this version.

For other Channels, you may monitor and check the updates in the following article.

Version and build numbers of update channel releases for Office 365 clients

Thanks,

Felix

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Anonymous
2017-03-08T07:10:25+00:00

Hi All,

We are summarizing the symptom here:

Description

Some images become blank white shape in Publisher 2016.

Environment

Publisher 2016 (Current Channel, Version 1701, 7766.2060)

More information

We checked the issue can be fixed in the future Office update (Version 16.0.7766.2068, and 1702, 7870.2020). You can just wait for the update, or use the current workaround, or contact your IT admin to check if you can get the First Release build of Office.

Current Workaround

Revert to an earlier update using ODT: officec2rclient.exe /update user updatetoversion=16.0.7571.2109

To check more details, please refer to this article.

 [Updated by Jim Liu MSFT,  10:00 AM, Mar 9 , 2017 (UTC)]

Thanks,

Jim

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  1. Anonymous
    2017-03-20T19:02:22+00:00

    I can confirm that this problem seems to be solved by moving on to the insider fast ring and receiving the new version of Publisher. Not sure what else has been changed yet, but it gets me round an urgent deadline. Hopefully the rest of Office will still work...

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  2. Anonymous
    2017-03-20T05:59:33+00:00

    Hi ZionLC,

    Please refer to Felix's reply. If the issue remains, we'd suggest you post a new thread, as this may indicate an independent problem and should be handled separately.

    Best Regards,

    Jim

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  3. Anonymous
    2017-03-18T11:17:42+00:00

    Hi ZionLC,

    Please check if you have the Office version 1702 (Build 7870.2020) or higher. To check it:Open Publisher>File>Account.

    If the version is lower, you may update to the new version as I mentioned above.

    Thanks,

    Felix

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