OneNote 2016 Application issue with "Quick Notes" stuck loading

Anonymous
2016-06-24T12:13:30+00:00

Hi Guys,

Every time I try to access my "Quick Notes" this is what I get. It stays stuck there forever. Is there a way to fix this?

Microsoft 365 and Office | OneNote | For home | Windows

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Anonymous
2016-11-14T20:26:34+00:00

Hi everyone,

Some news - a fix for this issue has been released with update 16.0.7466.2038 or later for OneNote 2016 for Windows desktop. To download the update right away, open any Office app and click File > Account > Update Options >

Update Now.

If you can confirm the updated resolved the issue for you by replying back to this thread, it would be very helpful for the Office team and everyone here.

We appreciate your help.

Regards,

Noyonima

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Anonymous
2016-10-07T20:46:26+00:00

Hi everyone,

OneNote team had finished the investigation of this issue. There will be a updated version of OneNote 2016 that contains solution to this. Also, we have published an article documenting  way to work around the problem, should you experience it: https://support.office.com/article/d1e0568b-19f0-4fe7-adb0-923ed60a3587

Thank you for using OneNote and sorry for the trouble this issue is causing.

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  1. Anonymous
    2016-06-30T18:58:01+00:00

    Hi

    I’m Chris from the OneNote team.  I’m sorry to hear you’re experiencing this.  Thanks for bringing this to our attention.  I need some further information in order to understand the issue you are experiencing

    1. What build version of OneNote 2O16 are you using?

    1. What is the location of the quick notes pointing to? Is it on OneDrive, SharePoint, or local notebook?
    2. If it is on cloud (OneDrive or SharePoint), what is the rough size of the quick notes section? Does it contain large embeded files, videos, images, etc.?

    Thank you

    Chris

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  2. Anonymous
    2016-06-30T17:05:22+00:00

    Following the above, I found out that Quick Notes only loads when it points at a section within a closed notebook. If you reopen that notebook Quick Notes gets stuck after syncing, as shown on Jeremy007's screen capture . To workaround it, I moved the Quick Notes's section to a new Notebook and then I closed it. It works although I don't think this is the way it should work. I have tried both Office's quick repair and online repair but it doesn't make any difference. I wonder what is causing this strange behaviour. It doesn't matter whether the notebooks are stored locally or in Onedrive so it's not a syncing problem. What about Registry?

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  3. Anonymous
    2016-06-30T08:55:15+00:00

    I had the same problem. This is what worked for me: I closed all notebooks. When I restarted Onedrive, Quick Notes loaded normally. Finally, I just reopened all my notebooks.

    Unfortunately the problem returned after notebooks were synced.

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