Deployed O365 applications crash on start

Anonymous
2017-03-02T22:43:54+00:00

Hello all,

We're pushing out O365 this weekend to about 65 computers. We'd like to avoid having each one stream the download and install, but given some trouble we're having with the ODT that might be our only option. I used XML script editor to configure a new XML for deployment. It looks like this:

<Configuration>

    <Add OfficeClientEdition="32" Channel="Current" SourcePath="\fsstl06\DataDir\Installs\Software Distribution\Office_2016_365" OfficeMgmtCOM="TRUE">

        <Product ID="O365BusinessRetail">

            <Language ID="en-us"/>

        </Product>

    </Add>

    <Display Level="Full" AcceptEULA="TRUE"/>

    <Logging Level="Standard" Path="\fsstl06\DataDir\Installs\Software Distribution\Office_2016_365\Logging"/>

</Configuration>

Since display is on Full for now, I can say it gives us no error messages. I do have a log, and it looks okay, but I have no idea what to look for besides the word "failure" (which I saw none). So it installs fine, but when we open any application, it crashes and asks us to Close. If we ignore that, you can use Word and Excel in the background just fine. Obviously this won't work, but it makes me think the applications are okay. Also - we're not being prompted to activate or sign in to our O365 accounts that we have for our staff. What are we missing?

*Each computer had a VL Office version on it, but we removed it. Even tried running the Office removal FixIt tool just in case. It made no difference. I'm building up a fresh PC right now to try out, but that won't help much since all staff computers cannot be rebuilt for this.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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Anonymous
2017-05-14T09:08:08+00:00

Hi Jeremy,

Thanks for your updates. Please try the steps below and see if the issue can be fixed.

  1. Since the Office apps can be opened in Safe Mode, you can try disabling all the add-ins (e.g. for Word) and try to launch Word again.

HKEY_CURRENT_USER\Software\Microsoft\Office\application name\Addins\add-in ID

For each Add-in, there will be a key named “LoadBehavior”. Please kindly set it to “0” for every add-in to disable it from automatically being loaded when launching Office.

Then please try to launch the Word again to see if the crash happens again.

  1. Disable the Hardware Graphics Acceleration and then try again:

HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common

Create a new value called “DisableHardwareAcceleration” and set it to “1”:

  1. If still crashed, please kindly add this registry key to check:

HKEY_CURRENT_USER\software\policies\microsoft\office\16.0\common\internet

Create a new value called “useonlinecontent” and set it to “0”:

Please let us know if you have any updates.

Regards,

Spike

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  1. Anonymous
    2017-03-14T13:29:53+00:00

    So we do not use SCCM, but we do have MDT.

    For new machines we use the MDT, but if we manually upgrade someone's Office version (previous to this new O365), we just run the Setup file on the network we have for our VL.

    To clarify from an earlier post, I have installed O365 from the desktop of the new machine using the ODT, used the Office removal tool, and reinstalled using the ODT with the same crashes.

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  2. Anonymous
    2017-03-14T09:05:12+00:00

    Hi Jeremy,

    You can share the update with us when you are free.

    Regards,

    Jim

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  3. Anonymous
    2017-03-11T09:24:56+00:00

    Hi Jeremy,

    Are you using SCCM to distribute Office programs?

    If yes, I notice Office programs have no issue if you download them from Online. To narrow down if the issue is related to SCCM side or your local environment, please use Office deployment tool to deploy Office in one affected computer directly (Do not use network share):

    1.Select one affected machine and use fix it tool to uninstall Office completely.

    2.Use Office deployment tool to download and install Office on this machine again.

    3.Open Word. Check if it will crash and the activation window will pop up.

    Let me know the updates when you have time.

    Regards,

    Sky

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  4. Anonymous
    2017-03-09T16:10:05+00:00

    It let me remove the Configuration Tool entry, but not the Power Map for Excel. It says "This Add-in is an Office component and should only be removed by uninstalling the corresponding Office feature. There is no Power Map entry in the Control Panel or Installed Updates.

    With that one entry left, it still crashes. Same for Word.

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