When I click and drag Microsoft Office windows, they slide in slow motion then jerk to catch up

Anonymous
2017-01-30T08:03:48+00:00

Hi,

Recently I've been noticing a strange feeling while using Word and Excel. The first time I had seen it, I simultaneously had 26 documents on the screen and 1 spreadsheet, so I wrote it off as a reflection of my PC's inability to perform (but looking back I realize I've done much more demanding things). Today I opened word to work on a homework assignment when I wanted to slide the window to the side of the screen (not snap), so I could fit another window to its side. That's when I saw it for the second time. The best way for me to describe it is like, while you're floating in space, yanking on something (with a mass greater than your own) with an elastic band. So, initially it will move very slowly until you can overcome the elasticity of the band and the inertia of the window (the "mass"), and then it will accelerate very quickly in an attempt to catch up with the mouse movements, with lots of stuttering throughout.

BUT, in my testing, it seems to happen only when a document/spreadsheet is loaded, not when each program is waiting for input on whether to load something or start new.  It doesn't matter whether anything else is running on my desktop, just that Word of Excel are (I haven't tested PowerPoint or any of the other programs, but Outlook runs normally).

I wasn't sure where to turn to for assistance because I've never encountered a problem like this before, and a simple system restart has not been enough. If you need any more information, I'd be happy to give what is needed, but as far as I know, nothing of significance happened that have caused this.

***Post moved by the moderator to the appropriate forum category.***

Microsoft 365 and Office | Install, redeem, activate | For home | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2017-10-19T17:16:11+00:00

Taht's NOT a CPU performance issue nor a BIOS/Firmware setting issue, this happen on multiple system having display refresh rate higher then 60Hz. That's BAD CODE and only Microsoft can fix this.

Was this answer helpful?

100+ people found this answer helpful.
0 comments

104 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2017-10-20T02:32:32+00:00

    MS office generates a large amount of GU instructions (high frequency) when dragging windows, but the system not able to process them on time. So list out some general suggestions that cover related areas (CPU, GU, mouse, display), hope you can isolate the cause of the problem. 

    1. Use high performance power plan to ensure system is running on high frequency
    2. Ensure all cores are using in boot advanced options
    3. Update latest Win10 device drivers for display chipset from manufacturer 
    4. Update latest Win10 device drivers for mouse from manufacturer 
    5. Don't use "beauty" features in system info advance setting of windows 
    6. Don't use "beauty" features in system display setting of display card
    7. Disable Cortana (it handles various events from software) 
    8. Disable hardware graphics acceleration in the MS application (isolate GU related issue)
    9. Use default setting for BIOS, especially CPU and display
    10. Remove additional display card by using onboard display chipset
    11. Use different mouse from other band
    12. Select lowest refresh rate in display setting
    13. Disable the onboard LAN card
    14. Don't run / kill realtek audio process

    This is total rubish. I've been working with office products for years. This is totally new

    You're actually going to tell me that 

    ASUS PRIME Z270-A LGA 1151 Intel Z270 HDMI SATA 6Gb/s USB 3.1 ATX Motherboard

    Intel® 7th Generation Core™ i7-7700K Kaby Lake Quad-Core 4.2 GHz LGA 1151 91W BX80677I77700K Desktop Processor

    ASUS GeForce GTX 780 OC DirectCU II 941MHZ 3GB 6.0GHZ GDDR5 2xDVI HDMI DisplayPort PCI-E (364.51 driver)

    Corsair Vengeance LPX 16GB (2x8GB) DDR4 3200MHz CL16 Memory Kit - Black (CMK16GX4M2B3200C16)

    Samsung 960 PRO M.2 512GB NVMe PCI-Express 3.0 x4 Internal Solid State Drive (SSD) MZ-V6P512BW

    Samsung 850 Pro 512 GB Solid-State Hard Drive

    WD Black 2TB Performance Desktop Hard Disk Drive - 7200

    Fractal Design Define R5 ATX Mid Tower Window Case Titanium 2X5.25 1X3.5 8X3.5IN

    Corsair AXi Series AX860i Digital 860W 80 PLUS

    Cryorig H7 Tower Cooler For AMD/Intel CPU

    Liteon 24X DVD Writer SATA Black Retail

    ASUS 28" (PB287Q) 60Hz 4K Ultra HD Gaming Monitor 1ms Response

    Samsung SA850 24" 60Hz 1920X1200 16X9 Monitor

    Windows® 10.0 1709 (16299.19 and counting)

    Can't handle moving a simple Word window?

    Was this answer helpful?

    7 people found this answer helpful.
    0 comments
  2. Anonymous
    2017-06-05T12:10:58+00:00

    Indeed, I have a similar settings with you, I have a gaming mouse with polling rate of 1000Hz. And I also have read related posts about your answersomewhere. However, even when I lowered it to 500 Hz, the problem persisted (average mouse would have polling rate of 200Hz if I am correct, but I didn't try that). 

    But I think lowering polling rate should not be the ultimate solution, because I should get what I have payed for on both ends.

    Was this answer helpful?

    7 people found this answer helpful.
    0 comments
  3. Anonymous
    2017-07-10T02:55:06+00:00

    Unfortunately,  Microsoft doesn't fix any issues posted here. It's always end users, or MVPs

    What a waste of time.

    Was this answer helpful?

    6 people found this answer helpful.
    0 comments
  4. Anonymous
    2017-04-27T00:58:25+00:00

    On Windows 7, 8 and 10 computers, it is possible to NOT show the windows contents while dragging.  This can be done as follows (just uncheck-the box as indicated below):

    The above might not be the solution you are looking for, however it is one way to prevent any "stuttering" of window contents, while dragging.  If you want to see the contents of Word/Excel while dragging those windows, you might try clicking on "File -> Options -> Advanced -> Display" and then check the box for "Disable hardware graphics acceleration" (not sure if that will fix the issue on your computer, but it might be worth a try).

    NOTE:

    In Windows 7 or 8 -

    To get the "Performance Options" window, type "Visual Effects" in the search box.

    In Windows 10 - 

    To get the "Performance Options" window, type "Performance" in the search box.

    Hi,

    This workaround solves the problem but I have a GTX 780 and this has never happened with other versions of Windows.

    There seems to be an issue either with card drivers 381.89 (Nvidia) or Office 2016 v1703 7967.2139

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments