Unable to delete Word file in an Android Device

Anonymous
2017-04-04T13:04:33+00:00

I am trying to delete a file but Word (android GalaxyNote5) is saying I do not have permission to delete 

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Microsoft 365 and Office | Word | For home | Windows

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  2. Anonymous
    2017-10-02T03:16:48+00:00

    We appreciate the information you've provided. To further isolate this issue, we'd like to ask the following:

    • Are you the one who created the Word files that can't be deleted or was it only shared to you?
    • Is your OneDrive synced to your mobile phone?
    • Are the affected files saved on your OneDrive as well?

    We'll be waiting for your response.

    Unfortunately all help desks have the same mindset.  this should be a simple fix and I am sure there is a forum out there that has the answer.  Will post when I find out.

    I have the same issue.  The answer to all of the questions is NO.  They are downloaded files that are randomly sent by others in emails or may be saved in a cloud (not in my control).  I assume they have to be deleted in the cloud or there is an issue with settings.  Any file I create on my android can be deleted (in my control).

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  3. Anonymous
    2017-09-19T11:14:17+00:00

    We appreciate the information you've provided. To further isolate this issue, we'd like to ask the following:

    • Are you the one who created the Word files that can't be deleted or was it only shared to you?
    • Is your OneDrive synced to your mobile phone?
    • Are the affected files saved on your OneDrive as well?

    We'll be waiting for your response.

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  4. Anonymous
    2017-09-18T19:01:55+00:00

    As you can see from the screen shots I provided, I'm saving this to my device. I'm reattaching my screen shot. 

    You can see in the file name/path I'm saving to "My Device" . 

    It's files that DON'T save to my device that are the issue. For example from my previous message:

    These are word files located in word in the "Recent" files and what I can decipher the problem is files on that path like:   

    data >> user >> 0 >> (series of numbers) 

    I do not have permission to delete the file and I believe it may be only when the file is saved as noted above.(the data path or any other file not saved to my device.) 

    Thank you, Christine 

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  5. Anonymous
    2017-09-18T12:34:22+00:00

    Hi Christine,

    Just like Jelu Cal mentioned in his post above, there's a possibility that it's your device's permission settings that prevents you to delete the said files. To isolate your concern, we'd like to verify if you're saving the files directly to your device or do you save it to your OneDrive? Also, we'd like to know if you've tried any troubleshooting steps yet.

    We look forward to your response.

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