Hyperlink insert crashes Office 2016 & Windows 10 Creators Update

Anonymous
2017-03-20T11:30:29+00:00

Hi,

After a lot of searching, I still cannot explain why all office software crashes when trying to insert a hyperlink when latest creators beta is installed (15060).

The crashes all relate to the same DLL ucrtbase.dll.

As soon as I rollback to actual windows version 14393.953 the issue is non existent.

Thanks for your input

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Anonymous
2017-09-12T01:40:41+00:00

But I use the god-mode all the time!  Windows 10/Office 365 is so incredibly buggy, that god-mode makes it easy to use the available tools there.  Why doesn't windows do that naturally, anyway?

I was unable to send an invoice today, thanks to Excel not working its hyperlinks, perhaps Excel's just atheistic?

Fix it, Microsoft.  Please.  NOW!

Hi,

Just put the God mode fille in a seperate folder rather than leaving it in your docs folder. Then you can use your hyperlinks in Excel.

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  1. Anonymous
    2017-04-17T14:22:15+00:00

    There's a conflict with something. It can be the printer, drivers or something else.

    What I did is another clean install. I installed Office right after all updates before installing any other hardware or software.

    This dll problem is all over the map.

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  2. Anonymous
    2017-04-17T09:30:58+00:00

    Thanks for respnding.

    Office 365 version is: 1703 (Build 7967.2082 Click to Run). I'm running the 32-bit version on 64-bit Windows 10 1703.

    I've rebooted several times. Tried different Office products (all seem to suffer the same bug). Looked at the event log. For example:

    Faulting application name: EXCEL.EXE, version: 16.0.7967.2082, time stamp: 0x58eae552

    Faulting module name: ucrtbase.dll, version: 10.0.15063.0, time stamp: 0xe880f7dc

    Exception code: 0xc0000409

    Fault offset: 0x000a3992

    Faulting process ID: 0x2c30

    Faulting application start time: 0x01d2b6f92559e689

    Faulting application path: C:\Program Files (x86)\Microsoft Office\root\Office16\EXCEL.EXE

    Faulting module path: C:\WINDOWS\System32\ucrtbase.dll

    Report ID: 7a215fb5-d66a-4acb-aeed-74e82db10512

    Faulting package full name: 

    Faulting package-relative application ID: 

    Disabled all add-ins (but I guess safe mode does that anyway)..

    Extensive web searching has revealed several people with the same issue, but no solution.

    Andy

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  3. Anonymous
    2017-04-16T20:22:54+00:00

    Seeing the same problem too - exactly as described by the original poster; same DLL implicated. I have just installed Windows 1703 (Creators update) and now I can't use Insert Hyperlink in Outlook. Outlook crashes immediately on opening the insert dialog box so I don't get a chance to enter anything. Updated to Office 365 1703, tried running in /safe mode. Still can't use the insert hyperlink function.

    Andy

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  4. Anonymous
    2017-04-11T12:38:39+00:00

    I'm seeing the same exact issue myself, with the same exact crash and failing module, and don't believe it's due to any hardware. In fact, I see this issue on two Windows 10 Pro devices, and one of them is a VMware box. On top of the hyperlink crash, Word and Excel also crash when copying and pasting from one another (same failing module for both). I'm going to post a separate thread for those, but in case you found a new resolution for this, please post back.

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