Hyperlink insert crashes Office 2016 & Windows 10 Creators Update

Anonymous
2017-03-20T11:30:29+00:00

Hi,

After a lot of searching, I still cannot explain why all office software crashes when trying to insert a hyperlink when latest creators beta is installed (15060).

The crashes all relate to the same DLL ucrtbase.dll.

As soon as I rollback to actual windows version 14393.953 the issue is non existent.

Thanks for your input

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Anonymous
2017-09-12T01:40:41+00:00

But I use the god-mode all the time!  Windows 10/Office 365 is so incredibly buggy, that god-mode makes it easy to use the available tools there.  Why doesn't windows do that naturally, anyway?

I was unable to send an invoice today, thanks to Excel not working its hyperlinks, perhaps Excel's just atheistic?

Fix it, Microsoft.  Please.  NOW!

Hi,

Just put the God mode fille in a seperate folder rather than leaving it in your docs folder. Then you can use your hyperlinks in Excel.

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  1. Anonymous
    2017-06-08T16:59:14+00:00

    Jonathan, et,al,

    If you are running Insider Fast build can you please see if you can report the issue by clicking File, Support, Contact support?  That option to submit the issue is only in Insider builds.  So far we have not had any support cases on this issue to escalate for a fix.  If you are able to do this please include the crash event from the event viewer.  In the control panel search for Event Viewer.  Open it and under Windows Logs locate the Application log and look for event 1000/1001 for the time of the crash.  That is the detail the product team will need to start and they will probably need addition information too.  

    Are you saying that the only way to report a bug is to run Insider Fast? To quote the Microsoft page, suitable for people that "don’t mind a bit of risk using unsupported builds". In other words, to get support I have to install unsupported software. That's a little Machiavellian, don't you think?

    Unfortunately I can't take that risk on a production machine.

    Surely there must be a way to report bugs on supported versions of Outlook to the development team. The fault is easy to reproduce, I'm a developer and can deliver diagnostic information on request.

    Andy

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  2. Anonymous
    2017-06-07T16:39:18+00:00

    Jonathan, et,al,

    If you are running Insider Fast build can you please see if you can report the issue by clicking File, Support, Contact support?  That option to submit the issue is only in Insider builds.  So far we have not had any support cases on this issue to escalate for a fix.  If you are able to do this please include the crash event from the event viewer.  In the control panel search for Event Viewer.  Open it and under Windows Logs locate the Application log and look for event 1000/1001 for the time of the crash.  That is the detail the product team will need to start and they will probably need addition information too.

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  3. Anonymous
    2017-06-07T16:21:52+00:00

    Added my instance of this to user feedback also.  Same problem, bog standard laptop with no additions.

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  4. Anonymous
    2017-05-19T13:52:21+00:00

    This issue has been around for a while. Nobody can pinpoint the root cause of the issue. I just happened to find that it was caused by my Hauppauge card but some users had issues with SharePoint and their printers.

    This should not be on the Insider radar since it is related to RTM Windows and Office machines.

    And I get it on a standard Dell laptop without any additional equipment - or SharePoint. 100% reproducible if anyone needs diagnostics. Having to embed links into my emails instead of linking from key words is causing problems for recipients, especially if the addresses are long ones.

    Just updated from 1703 build 7967.2161 to 1704 build 8067.2115 - and no change. The problem is still there.

    Andy

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