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I have just been advised by AutoUpdate of this Update to the program but it will not download. I get "An Unexpected Error has Occurred" warning after a period of time. It is as if it has Timed-Out
I had a similar problem with the latest Outlook update for the Mac too but someone cleared that up and it eventually downloaded a few days later. Similar Fault?
I have tried several different sources to get a viable download with no success.
Dave
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Try this workaround:
Go to system preference - network - advanced - DNS
Add 8.8.8.8 and 8.8.4.4 to the DNS server.
select OK - Apply.
Then try running the update.
Hope this helps...
Fabulous work thanks you TherenceK - worked a treat
Perhaps you must be in the "insider" program to get the 3.5 updater. Did you check the box to join the program?
it worked perfectly! Thanks!!!
Daft Question coming up -
I presume, from what you have said, that you, too, are also on a Wi-Fi connection between Computer and Router rather than both Wi-Fi and Cable?
Now that you have the new DNS addresses in the machine and applied these changes instead of trying the manual download try the Microsoft AutoUpdate route again.
Have you tried switching off your router and leaving it for a couple of minutes until all of the power has been discharged rather than do an immediate re-boot? Sometimes the router requires a bit of down-time to itself.
The only other thing that springs to mind is to turn off your AV Software since this could be blocking access to the server?
Dave
Brad,
All versions should be automatically put into the Download Folder. Just move them to Trash. You can search for all files named MSAutoUpdate and delete these too.
I have checked my current version of 3.4.0 - It is dated 5/1/16. The new one mentioned by Anneliese is 3.4.0-160315 and dated yesterday - 18/3/16.
Here is a brief Page History of all of the messages in this thread:
P1 Discusses to DNS Workaround. Don't forget to delete all existing addresses in the DNS Folder before adding in the new ones.
P2 Suggests a Router Shutdown - wait a few minutes - and then reboot. Too many people are in too much of a hurry and do not give enough time for the current to dissipate from all of the circuits before powering up again. I tend to leave it for a good 10 minutes (Tea Time!)
P3 Details the DNS Setting method
P4 Has detailed actions that I carried out on my MAC to get it to Download successfully. This included shutting down the MAC - waiting a few minutes (Another Tea Break!) - and rebooting the MAC into SAFE Mode before running the pkg file again.
P5 And around the Buoy we go again!
Hope this helps!
Dave