Exchange account set-up missing for Outlook 2016

Anonymous
2015-05-10T20:07:40+00:00

I recently upgraded to Office 2016 Preview from Office 2013.  I had several POP / IMAP and Exchange accounts that all worked fine prior to the upgrade.  After the upgrade the POP / IMAP accounts work fine but non of the Exchange accounts work.  I got the following message "Outlook cannot log on. Verify you are connected to the network and are using the proper server and mailbox name. The Microsoft Exchange information service in your profile is missing required information. Modify your profile to ensure that you are using the correct Microsoft Exchange information service" Ok, so deleted the account and tried to set it up again however, under "Add Account" there is no longer an option to set up an Exchange account. There are only two options: 1) Outlook.com or Exchange ActiveSync compatible service or 2) POP or IMAP. The Microsoft Exchange Server or compatible service option is missing?

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  1. Anonymous
    2015-06-08T11:32:01+00:00

    Also: does anyone know if it would be possible to "manually" set up the profile, via registry editing, etc.?

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  2. Anonymous
    2015-06-08T11:30:23+00:00

    Hi Khoi, thanks a lot for your tip. It's really preposterous that Microsoft forces users to use this kind of workaround for something that used to be implemented and worked correctly.

    Can I install Outook 2013 side-by-side with 2016 just for the setup, and after that just uninstall the 2013 version, or do I have to uninstall 2016 --> install 2013 --> Set up exchange account --> uninstall 2013 --> reinstall 2016?

    Thanks, best regards,

    Jaime DLH

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  3. Anonymous
    2015-06-08T11:01:29+00:00

    Hi,

    I found an temporary fix: setup your exchange account in Outlook 2013 then upgraded to outlook 2016.

    After that you can safely uninstall outlook 2013. It worked for me.

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  4. Anonymous
    2015-06-06T15:05:46+00:00

    oh, "never ever" is a long time - i bet it will be properly configured eventually.

    Hi Diane,

    Understand that  Outlook 2016 will sync with Microsoft Exchange only if the exchange server is set to auto discover. There is no longer an option for Microsoft Exchange in 'Add Account'.

    Sorry but this is really aggravating to say the least and I hope that there may be a fix available.....

    Best wishes

    Divakar

    ===

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  5. Diane Poremsky MVP 17,526 Reputation points MVP Volunteer Moderator
    2015-06-05T03:21:01+00:00

    oh, "never ever" is a long time - i bet it will be properly configured eventually.

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