Can’t open or save files after upgrading to Windows 10

Anonymous
2015-08-26T18:32:55+00:00

We are aware of this problem and will release a fix in an upcoming update. Here are 2 workarounds that have been successful for other Community members.

In Win 10, Right-click on the Start button and choose Run

  1. type %userprofile% into the Run box and click OK to open your local profile folder
  2. Double-click the OneDrive folder
  3. When you get prompted to allow access, click to allow access. OR
  4. In Win 10, Right-click on the Start button and choose Command Prompt (Admin)
  5. Click Yes to the User Account Control prompt
  6. In the command prompt, type the following command:

cd %userprofile%

press Enter on your keyboard 4. In the command prompt, type the following command:

cd OneDrive

press Enter on your keyboard 5. In the command prompt, type the following command:

icacls %userprofile%\OneDrive /inheritance:e

(where %userprofile%\OneDrive is the location of the folder you want to fix)

press Enter on your keyboard

If these methods do not work, OneDrive files can still be accessed from different locations, including phone, tablet and online. Any single file from the OneDrive folder can be copied and pasted onto the desktop

and opened from there.

Microsoft 365 and Office | OneDrive | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2015-10-02T13:58:14+00:00

    I just bought  a new Lenovo labtop and it works great. I don't understand why microsoft makes us pay for the use of Word? I was prompted to upgrade to Office 2016 and have found that in windows 10 my word program keeps working. 

    I found only how to initiate off line storage with One Drive. However...when I click the save icon on a new document I created in Word I click  file...save as...on this computer...documents. Then...word crashes accross the board on all open files I am working with on a project.

    Microsoft:

    "Can’t open or save files after upgrading to Windows 10?

    We are aware of this problem and will release a fix in an upcoming update. Here are 2 workarounds that have been successful for other Community members." (they then offer prompts to use their One Drive program instead of your personal computer files and back-up.

    Microsoft  wants me to save all my files on One drive instead of my computer...I have 500GB of storage, a flash drive stick, DVD disk back-ups...

    What does microsoft think I need One Drive for? To profile me? It is common knowledge that online services are profiling everyone as we are told. Leaving my documents in someone elses storage system? I don't consider my work-sheets anybody elses business. I am not so trusting of online storage places. Maybe that would be OK for mundane items but not for your secret projects in developement.

    This crash occurs almost every day. Sometimes it doesn't.  Does microsoft consider its users time as valuable?  I say this because no matter what the solution is to get back to work,...often we must spend hours tearing out our hair and not getting a project completed in a timely matter.

    Why does microsoft release programs like office that crash and charge us for using them? All the computers I bought in the past had Word installed for free. Those versions worked wiithout incident. On this new laptop I only found wordpad installed. As you all know, wordpad crashes often...it is not designed to handle major projects.

    According to microsoft we are supposed to recieve a fix for office...they know that they sold us a bogus working program..when the fix will arrive nobody knows...typical of online services these days. When find an older version of Word I wil install it so work wil not be interrupted. I am paying monthly for Office 2016. I did this because microsoft said I would be updated when they are available. The problem with updates is that often they also fix what isn't broken.. Not all programers are competent...so when an update arrives you don't know if it is a rush job that delivers more system bugs. What was working becomes fidgety.

    I have a website at directfromwestfourthblvd.com and sell a wide variety of merchandise...however I depend on word to prepare and edit  ad copy  before I put it up online. I hope the site will launch soon but in the meantime I am going to search for a version of word online that won't keep crashing on me. Without a fix for the Word 2016  this may be the only alternative except to save work on One Drive.

    We are all experiencing problems with word...especially if you depend on it to get work done. Right now I am dragging along frustrated that I am not getting the work done to mke my site more productive. Not having my new website fine tuned is loss of revenue. Yikes!!!!!

    Later...Brian

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  2. Anonymous
    2015-10-01T03:24:26+00:00

    Even after following both sets of steps outlined above including step 6 in a later post about "Put a check on theAllowthen apply and save." my Outlook, Word, and Excel all close a second after opening.  Worked fine before I upgraded from Win 7.  I avoided any kind of cloud storage up to this point and so far not impressed.  I get the same condition if opening from quick launch, all apps from windows button, or just trying to double click on a local file from my desktop.   

    Update: After reboot this morning, and a number of updates were pushed down by Microsoft, my Office programs work correctly now but there is a catch. 

    What is odd is that I am unable to attach items from One Drive to Outlook unless the items are saved into the local mirror copy of One Drive.  In other words, if I go to a pc that doesn't have the local copy of One Drive (for me that would be at C:\Users"myAccountName...."\OneDrive ) I can't get to my files.  The "One Drive" that Outlook, Access, and Excel pulls its files from it right on my PC's hard drive.  It does not reach into the cloud to get the files.  

    When a One Drive account is first set up, the user has the option to "mirror" their cloud files to a local folder.  If you choose not to, then  the only way to get to the files would be to sign into one drive via browser, then drag the files to a local spot (say the desktop) then open/attach from there.

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  3. Anonymous
    2015-09-30T21:10:32+00:00

    The following is a link that fixed my Microsoft Office problem. I had to update my Displaylink Core software (whatever that is!) But it worked. I can now use Microsoft Office.

    https://support.microsoft.com/en-us/kb/2813143

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  4. Anonymous
    2015-09-29T23:03:26+00:00

    I uninstalled and reinstalled my 2013 office into Windows 10 and it worked.

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  5. Anonymous
    2015-09-29T19:26:11+00:00

    I have the same issue, Office files only opens in "Read Only" after upgrade to Windows 10.

    I was able to resolve issue by doing the same steps above ( I copied and paste below)

    1. In Win 10, Right-click on the Start button and choose Command Prompt (Admin)
    2. Click Yes to the User Account Control prompt
    3. In the command prompt, type the following command:

    cd %userprofile%

    press Enter on your keyboard 4. In the command prompt, type the following command:

    cd OneDrive

    press Enter on your keyboard 5. In the command prompt, type the following command:

    icacls %userprofile%\OneDrive /inheritance:e

    (where %userprofile%\OneDrive is the location of the folder you want to fix)

    press Enter on your keyboard 6. Additional to that is going to the User profile folder >****propertiesand select Security Tab then click Edit and look for the user account and Put a check on the Allowthen apply and save.

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