Can’t open or save files after upgrading to Windows 10

Anonymous
2015-08-26T18:32:55+00:00

We are aware of this problem and will release a fix in an upcoming update. Here are 2 workarounds that have been successful for other Community members.

In Win 10, Right-click on the Start button and choose Run

  1. type %userprofile% into the Run box and click OK to open your local profile folder
  2. Double-click the OneDrive folder
  3. When you get prompted to allow access, click to allow access. OR
  4. In Win 10, Right-click on the Start button and choose Command Prompt (Admin)
  5. Click Yes to the User Account Control prompt
  6. In the command prompt, type the following command:

cd %userprofile%

press Enter on your keyboard 4. In the command prompt, type the following command:

cd OneDrive

press Enter on your keyboard 5. In the command prompt, type the following command:

icacls %userprofile%\OneDrive /inheritance:e

(where %userprofile%\OneDrive is the location of the folder you want to fix)

press Enter on your keyboard

If these methods do not work, OneDrive files can still be accessed from different locations, including phone, tablet and online. Any single file from the OneDrive folder can be copied and pasted onto the desktop

and opened from there.

Microsoft 365 and Office | OneDrive | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2016-01-27T01:51:02+00:00

    Can't save docs to my computer still.  Tried both recommended fixes.  No resolution.  Please let me know when the fix occurs so I can use my programs as intended again.

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  2. Anonymous
    2016-01-26T22:01:43+00:00

    I hope people fix the problem fast because I don't have access to my own files

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  3. Anonymous
    2016-01-24T10:57:13+00:00

    I want my money back! What kind of **** is this, mr. microsoft.? **** office365 does't work, how dare you tot sell this **** to the people?

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  4. Anonymous
    2016-01-17T15:38:39+00:00

    This didn't work for me. Invalid Path specified. It didn't parse the space in my user name.

    This is a bad fail, Microsoft, it is all your software.

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  5. Anonymous
    2016-01-12T16:28:19+00:00

    This has worked for me. Thanks for the tip!! 

    --Paulette

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