Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
My friends, like you, I have suffered with clients' purchases of Office. However, I believe our worries are almost at an end. Dell now is a reseller of the subscription version of Office. I discovered this when a client called me to set up two new Dell computers (ordered through a Dell sales rep--their first mistake, I know.) They had bought a one year subscription to Office for each of them. Price was the same price Microsoft charges--$99 for a year. However, it appears that Dell has inserted itself into the installation of the Office 365 subscription, although the process at Dell isn't fully invented yet, as my client could not get logged into the Dell interface.
So...show of hands. Who believes an Office 365 subscription will be simpler with a Dell account inserted between the user and Microsoft? No one? I advised my client to call the Dell salesman back and get a credit for that purchase. If you want a Microsoft subscription--and a number of my clients have opted for it--just go to Microsoft to get it. Unlike the outright purchase, Dell does not sell the subscription at a discount from Microsoft's direct price.
The day Microsoft warned about with the announcement of Office 2013 is almost here. No more Office as a one time license charge. The demand for Open Office and Libre Office is about to increase. I'm thinking of retiring as a Microsoft Partner. When I do and my software licenses are gone, I'm pretty sure the prospect of $8.25 a month for the rest of my life, is going to lose out to Open Office. I'll keep my $4 Office 365 mailbox but use other software.