Disappearing Ink problem in OneNote 2016 + Surface Pro 3

Anonymous

Hi,

I just upgraded to Office 2016 via the Office 365 subscription. Working on a Surface Pro 3 and Windows 10. I am mostly using OneNote 2016 to take handwritten notes using the Surface Pen.

The disappearing ink issue, (that was a problem in the OneNote 2013 edition, until it was fixed), seems to be back: parts of written stuff disappear. I was writing in OneNote 2016, and out of nowhere, parts of what I had written earlier disappeared. Though the issue is not as severe as it was earlier, when the disappearing was very frequent.

This needs to be fixed ASAP, it renders OneNote not very useful for note-taking!

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145 answers

Anonymous

2015-11-29T17:49:36+00:00
Hi Monti

Do you see the ink disappearing at the same frequency as before?

To make sure that the installation itself didn't fail, could you try the following:

Go to either one of the following folders. The path will depend on your device

C:\Program Files\Microsoft Office\root\Office16\

or

C:\Program Files (x86)\Microsoft Office\root\Office16\

Find onmain.dll within the folder

Right click and select properties

Go to the Details tab

5. Copy here the File version and Product version numbers listed.

The latest update contains a fix for a case where we know ink will disappear that matches the description given on this forum. We have tested, verified and validated that change. There can be different bugs that leads to the ink disappearing on OneNote. If you and others are still hitting the bug even with the update, then there is possibly a different cause for that specific ink disappearing bug and we will investigate it.

Thanks

Mavis
Hi Mavis,

sorry for my late reply,

the file version under ONMAIN.DLL is "16.0.6001.1038"

I've tested it a lot, the problem of disappearing ink while writing is no more present also with automatic recognition on (I don't know the causes of the disappearing ink I found before)

But I tested many times OneNote and I found that ON deletes last notes if it crashes while you are writing (ps: my ON crashes too much time ). Just see the following videos

https://youtu.be/0SGY-roNT04

https://youtu.be/bl2J5zkK3ZU

https://youtu.be/F7aW_EFAW8U

https://youtu.be/P_GtT1-29ic

Are there any solution to make 1.one note not crashing (it still crashes also after online repair) and 2.not loosing lasts notes if it crashes ?

Kind Regards

Marco
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Anonymous

2015-11-25T11:45:32+00:00

The 16.0.6228.1010 version doesn't have the update. I will let you know when the version with the fix is available through the insider program. For now, it's best to keep automatic handwriting off.
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Anonymous

2015-11-25T11:42:20+00:00

I should have some information about the update in 2 weeks.
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Anonymous

2015-11-23T14:53:57+00:00

Hey Mavis, thanks for your help in working through this.

I'm on office insider (I think).

Product/File version 16.0.6228.1010

I just saw ink disappear.. It wasn't very much, just a couple of strokes on the far left of the page, but I turned Automatic Handwriting recognition off again to be safe.

Am I on a version that has the update applied?

I'm not 16.0.6001.1038, but It looks like my version is after that.

OneNote says Office is up to date.
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Anonymous

2015-11-22T15:01:01+00:00

Still waiting for update for the MSI version (MAK version). When will that be available? I cannot install the C2R version of OneNote with MAK version of Office installed.
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