Disappearing Ink problem in OneNote 2016 + Surface Pro 3

Anonymous
2015-09-23T06:58:32+00:00

Hi,

I just upgraded to Office 2016 via the Office 365 subscription. Working on a Surface Pro 3 and Windows 10. I am mostly using OneNote 2016 to take handwritten notes using the Surface Pen.

The disappearing ink issue, (that was a problem in the OneNote 2013 edition, until it was fixed), seems to be back: parts of written stuff disappear. I was writing in OneNote 2016, and out of nowhere, parts of what I had written earlier disappeared. Though the issue is not as severe as it was earlier, when the disappearing was very frequent.

This needs to be fixed ASAP, it renders OneNote not very useful for note-taking!

Microsoft 365 and Office | OneNote | For home | Windows

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  1. Anonymous
    2015-09-24T01:23:47+00:00

    Same problem as original poster. 

    Disappearing pen ink is a catastrophic failure for anyone using Onenote for hand written note taking and makes Onenote completely useless.

    Spent this morning taking pen notes, only to find later that portions of it are missing making the equations/maths notes useless.

    An application that looses information like this is totally unacceptable. Will be downgrading immediately.

    I recommend others that use hand written notes DO NOT INSTALL Onenote until this has been resolved.

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  2. Anonymous
    2015-09-25T21:34:51+00:00

    Hi

    We are working on the ink disappearing bug. I hope to have an update on the status of the bug by the end of next week (October 2nd).

    • Mavis (Microsoft OneNote team)

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  3. Anonymous
    2017-04-07T14:23:39+00:00

    Might be worth trying to disable automatic handwritin recognition, see if that does anything. It worked for me a few months ago, and I was having the same issues with WiFi (although I suspected it had to do with syncing to OneDrive).

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  4. Anonymous
    2018-01-20T06:23:39+00:00

    I for one cannot afford to have disappearing ink which happened also to me when using One Note 2016.  Hugely frustrating and kills the reliability factor that I need when relying on OneNote.

    Good news as I found a perfect solution that has been 99.999% reliable even syncing across 6 devices!  It's name is OneNote 2013!

    Ofcourse I had to buy a Office 2013 license....but it has been worth it.  6 months of heavy note taking and only one 1 time did I have a minor issue during all of that time...and who knows....that could have been user error!

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  5. Anonymous
    2015-09-28T02:17:10+00:00

    Thanks Mavis - without the update the product is unusable. I have noted that it appears to be worse when used whilst online. Having said that it also appears to be a matter of degree.

    Attached my latest frustration - if it helps.

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