can't print envelopes in Word 2016

Anonymous
2015-10-07T22:34:36+00:00

Window 10 and Office Word 2016, with a HP P2035 laser printer.  Everything  worked fine until I installed Office 2016.  Now #10 envelopes will not print in the proper position on the envelop regardless of how I change the settings in Word.  The printer driver is up to date.

Printing normal documents works fine.

I have done a "repair" on Office several times.   Word still have the "working in the background" flashing cursor, which will not go away.

Microsoft 365 and Office | Word | For home | Windows

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  1. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2017-06-05T23:05:19+00:00

    It's in the Windows Control Panel.  What version of Windows are you using?

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  2. Anonymous
    2017-06-05T22:49:51+00:00

    Thanks for your message, Sheryl. However, I'm not sure we're using the same programs. I don't find the Settings window you're referring to. Perhaps you can point me in the right direction?

    In the meantime, I did attempt an updating of my Brother printer and though it seemed to not install promptly, Word finally printed an envelope correctly today.

    Nonetheless, I'd appreciate a tip as to how to find the Settings you referred to. That could still prove useful.

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  4. Anonymous
    2017-06-01T21:49:10+00:00

    Open "Settings" (NOT Manage Devices in Control Panel). Under the "Devices" heading on the left of the Settings window, click "Printers & scanners" if that category is not open yet, and look under the list of Printers & scanners. You will see "Let Windows manage my default printer", and underneath it, a toggle button. Slide the button to the left, and you will see that the setting is "Off".

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  5. Anonymous
    2017-06-01T19:37:00+00:00

    To DaveBartoy or anyone else who has solved the envelope misalignment problem, where is the "Let Windows manage my default printer" option found. Using Word 2016 on Windows 7, I do not find that under Devices and Printers. Thank you.

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