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Window 10 and Office Word 2016, with a HP P2035 laser printer. Everything worked fine until I installed Office 2016. Now #10 envelopes will not print in the proper position on the envelop regardless of how I change the settings in Word. The printer driver is up to date.
Printing normal documents works fine.
I have done a "repair" on Office several times. Word still have the "working in the background" flashing cursor, which will not go away.
A family of Microsoft word processing software products for creating web, email, and print documents.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Yes it seemed to print correctly when I changed the envelope orientation BUT that is a bug in the program. BOTH ORIENTATIONS that are offered should be equally functional - however, they are not. I am printing especially thick envelopes that need the 'thin' orientation to feed properly into the printer.
LOL! My brand new Epson WF-7610 has the EXACT same problem printing envelopes as all these other printers have. It printed perfectly under Office 2003. The problem is Office and Windows NOT the printers or their drivers!
Same kind of problem on my Mac. I'm running OS 10.11.6. and an Epson WP4530 printer. My envelopes printed fine until I installed 365. Now on a #10 envelope, the return address is 2-1/4" inches down from the top, and the sender address of off the page -- this even though everything appears as it should in the preview in the print dialog box. (It all prints on 8.5"x11" pieced of paper.) I spent an hour with tech support, first on chat, then on level one phone support with screen sharing, but they could not help me. I'm now waiting for level two support to call me.
I have entries earlier in this thread, and decided, finally, to spend some time on this issue.
I believe the fix for me was to go into the printer driver (Printer Preferences) for the older Canon laser printer through Devices and Printers and make choices on the first page by changing paper selection and choosing Paper and Output as Com10 Envelope. Somehow, when I then printed the document it worked fine.
On my newer Epson XP-820 all-in-one inkjet, there never was a problem printing envelopes.
I hope this helps someone; there is a way to do it; it's too bad the easy way went away with Windows 7 and Office 2013 or so.
FYI... I just updated the Brother drivers and was able to print again.