When logging into https://portal.office.com it says "connected to windows"

Anonymous
2015-11-24T08:45:04+00:00

When I navigate to https://portal.office.com, and try to login, the initial screen says "connected to Windows". When I attempt to click on my username, it does nothing. I then have to select use another account and type my username again.

I have the latest build of Windows 10 Enterprise and am using IE 11, with automatic logon only in intranet zone enabled.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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  1. Anonymous
    2016-01-03T01:47:53+00:00

    Hi  Jared,

    Thanks for reporting this to us. To look into the issue, I have sent you a private message to request information from your side.

    To protect your privacy, I have sent you a private message asking for the information. You can go to this link to access to  the Private Message: https://community.office365.com/user/conversations

    In addition, to protect your private message, I have masked the tenant and vanity domain information in your post.

    Best regards,

    Mills

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  2. Anonymous
    2016-01-02T11:46:17+00:00

    Same issue. Attempting to log in to any Office 365/AAD authenticating site gives the same "Connected to Windows" link listing my Organizational account without letting me log in without using the other user option. Windows 10 Enterprise x64 version 1511 build 10586.36. The computer is domain joined but no federation or AAD/AD syncing is taking place at this time. If it makes any difference Office 2016 VL version is installed as well. Tenant is[Private message masked by MSFT for security] and vanity domain is [Private message masked by MSFT for security]. At one point I tested the AAD join on this machine but have disconnected it. Also had signed in to the Store app with the organizational account (set up the organizational store linked to this AAD domain) but am now logged out of the Store app. When clicking to sign in to the Store App two Microsoft Accounts are listed (remembered) to sign in as (one personal, one using the same email as the Organizational account) and one organizational account. Those same three accounts are listed under Settings > Accounts > Your Email and Accounts at the bottom of that screen listed under "Accounts used by other apps". The event viewer is listing a few AAD errors as listed below.

    Log Name:      Microsoft-Windows-AAD/Operational

    Source:        Microsoft-Windows-AAD

    Date:          1/2/2016 10:55:15 AM

    Event ID:      1098

    Task Category: AadTokenBrokerPlugin Operation

    Level:         Error

    Keywords:      Operational,Error

    User:          450G2-Ghost\Temp

    Computer:      450G2-Ghost.troy.org

    Description:

    Error code 0xCAA5001C, error message: Token broker operation failed., additional information: Operation name: RetrieveCookies, Error: -2147467261 (0x80004003), Description: Invalid pointer

    Parameter 1 is null or undefined.

    Event Xml:

    <Event xmlns="schemas.microsoft.com/.../event"&gt;

      <System>

        <Provider Name="Microsoft-Windows-AAD" Guid="{4DE9BC9C-B27A-43C9-8994-0915F1A5E24F}" />

        <EventID>1098</EventID>

        <Version>0</Version>

        <Level>2</Level>

        <Task>103</Task>

        <Opcode>0</Opcode>

        <Keywords>0x4000000000000012</Keywords>

        <TimeCreated SystemTime="2016-01-02T16:55:15.153959400Z" />

        <EventRecordID>339</EventRecordID>

        <Correlation />

        <Execution ProcessID="418400" ThreadID="418432" />

        <Channel>Microsoft-Windows-AAD/Operational</Channel>

        <Computer>450G2-Ghost.troy.org</Computer>

        <Security UserID="S-1-5-21-3468424703-1747621623-2930359564-1002" />

      </System>

      <EventData>

        <Data Name="Error">3399811100</Data>

        <Data Name="ErrorMessage">Token broker operation failed.</Data>

        <Data Name="AdditionalInformation">Operation name: RetrieveCookies, Error: -2147467261 (0x80004003), Description: Invalid pointer

    Parameter 1 is null or undefined.</Data>

      </EventData>

    </Event>

    Log Name:      Microsoft-Windows-AAD/Operational

    Source:        Microsoft-Windows-AAD

    Date:          1/2/2016 10:55:14 AM

    Event ID:      1098

    Task Category: AadTokenBrokerPlugin Operation

    Level:         Error

    Keywords:      Operational,Error

    User:          450G2-Ghost\Temp

    Computer:      450G2-Ghost.troy.org

    Description:

    Error code 0x80004003, error message: Invalid pointer

    Parameter 1 is null or undefined., additional information:

    Event Xml:

    <Event xmlns="schemas.microsoft.com/.../event"&gt;

      <System>

        <Provider Name="Microsoft-Windows-AAD" Guid="{4DE9BC9C-B27A-43C9-8994-0915F1A5E24F}" />

        <EventID>1098</EventID>

        <Version>0</Version>

        <Level>2</Level>

        <Task>103</Task>

        <Opcode>0</Opcode>

        <Keywords>0x4000000000000012</Keywords>

        <TimeCreated SystemTime="2016-01-02T16:55:14.906343900Z" />

        <EventRecordID>338</EventRecordID>

        <Correlation />

        <Execution ProcessID="418400" ThreadID="418432" />

        <Channel>Microsoft-Windows-AAD/Operational</Channel>

        <Computer>450G2-Ghost.troy.org</Computer>

        <Security UserID="S-1-5-21-3468424703-1747621623-2930359564-1002" />

      </System>

      <EventData>

        <Data Name="Error">2147500035</Data>

        <Data Name="ErrorMessage">Invalid pointer

    Parameter 1 is null or undefined.</Data>

        <Data Name="AdditionalInformation">

        </Data>

      </EventData>

    </Event>

    Log Name:      Microsoft-Windows-AAD/Operational

    Source:        Microsoft-Windows-AAD

    Date:          1/2/2016 10:55:14 AM

    Event ID:      1098

    Task Category: AadTokenBrokerPlugin Operation

    Level:         Error

    Keywords:      Operational,Error

    User:          450G2-Ghost\Temp

    Computer:      450G2-Ghost.troy.org

    Description:

    Error code 0x80004003, error message: Invalid pointer, additional information: Exception details: Invalid pointer

    Parameter 1 is null or undefined.

    Event Xml:

    <Event xmlns="schemas.microsoft.com/.../event"&gt;

      <System>

        <Provider Name="Microsoft-Windows-AAD" Guid="{4DE9BC9C-B27A-43C9-8994-0915F1A5E24F}" />

        <EventID>1098</EventID>

        <Version>0</Version>

        <Level>2</Level>

        <Task>103</Task>

        <Opcode>0</Opcode>

        <Keywords>0x4000000000000012</Keywords>

        <TimeCreated SystemTime="2016-01-02T16:55:14.906225400Z" />

        <EventRecordID>337</EventRecordID>

        <Correlation />

        <Execution ProcessID="418400" ThreadID="418432" />

        <Channel>Microsoft-Windows-AAD/Operational</Channel>

        <Computer>450G2-Ghost.troy.org</Computer>

        <Security UserID="S-1-5-21-3468424703-1747621623-2930359564-1002" />

      </System>

      <EventData>

        <Data Name="Error">2147500035</Data>

        <Data Name="ErrorMessage">Invalid pointer</Data>

        <Data Name="AdditionalInformation">Exception details: Invalid pointer

    Parameter 1 is null or undefined.</Data>

      </EventData>

    </Event>

    Thanks

    Jared

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  3. Anonymous
    2015-12-23T00:18:38+00:00

    Hi Damon,

    Given your information you provided in the separated thread, we've escalated the case to the related team for further investigation. They will contact you directly via the email address dbe***@pha***.com. Please pay attention to your mailbox and keep working on the issue with them.

    Thanks,

    Lingyu Sun

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  4. Anonymous
    2015-12-22T21:29:36+00:00

    Hi Damon B,

    Could you please refer to the post replied by LynnTowle2376 on 12/11/2015 11:50 PM in this thread? We would like to check whether your situation is similar.

    https://community.office365.com/en-us/f/148/p/420208/1060317#1060317

    To look into the situation, I have sent you a PM to request information from your side. To protect your privacy, please reply through the private message I have sent you.

    Access the private message by the following steps:

    1. Go to the Your details section on the right side of the community page.
    2. Click Private messages.
    3. Click the subject title to view and reply the message.

    Please check and reply it at convenience.

    We would appreciate your working with us.

    Best Regards,

    Rene

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  5. Anonymous
    2015-12-22T12:08:54+00:00

    I'm also have the same issue.

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