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When I navigate to https://portal.office.com, and try to login, the initial screen says "connected to Windows". When I attempt to click on my username, it does nothing. I then have to select use another account and type my username again.
I have the latest build of Windows 10 Enterprise and am using IE 11, with automatic logon only in intranet zone enabled.
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi Everyone,
We have escalated this issue to our related team and are engaged with them to investigate. We will continue to monitor the progress and share the latest status here.
Thanks,
Lingyu Sun
Pafka,
Domain joined computer, with domain credentials. Our domain is Federated with 365, we use ADFS to authenticate logins, and the latest AD Sync tool to sync our local AD with Azure AD, so my AD account is synced across 365, Azure and On-Prem.
here is the screenshot, sorry it took me so long.
LynnTowle2376:
I've been having the same issue since updating to the latest Windows 10 build...
What kind of setup do you have? Is it a domain joined machine or do you have a local account? Do you use Microsoft Account to login to Win 10 - if so then does it have the same email address as your Office 365/Azure AD account?
Hi Lynn,
When the login page shows that "connected to Windows" under your account, it indicates that the work or school account you used to login to Windows 10 has been detected.
To identify the root cause, I’d like to collect your account information for investigation. To protect your privacy, I have sent you a private message asking for the information. You can go to this link to access to the Private Message: https://community.office365.com/user/conversations.
Besides, can you capture a screenshot of the whole page with “connected to Windows” shown? You can upload screenshots by clicking Use rich formatting > the first Insert/Edit Media icon.
Regards,
Ryan