This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Hey all, SO, I am not a novice user by any means, and upgrade with each new Professional Office version. Since I upgraded to 2016, my envelopes will no longer print properly. When I feed them through, I get the address at the top of the envelope and the return address is cut off. If i print to a regular size piece of paper, it prints all the way to the left of the sheet. I have tried changing the alignment and changing back, manually designing a custom envelope size, I have uninstalled my printer and reinstalled, I have uninstalled office and reinstalled. Nothing is working. It's almost like there is a glitch that won't line the envelope up properly. It was working a few weeks ago the last one I printed before I upgraded. My temporary workaround is to go to my desktop and print from there as that still has word 2013. But that is not my main computer and is a real pain in the **** to do.
Has anyone else had this issue and found a fix? Microsoft only tells me that as I was able to install it, I can pay them $99.00 USD (As I am Canadian, this currently converts into approx $140) to fix the issue that they caused, after I paid for the software. That is just as bad as the computer hijackers they have these days. I'll hijack your computer and make you pay to get it back. Ridiculous.
A family of Microsoft word processing software products for creating web, email, and print documents.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Thanks for the prompt response Doug.
However this explanation would make sense if it was an issue with a single line of printers ot even a single manufacturer but this is clearly a problem with a range of printers. Therefore something seems to be wrong at a higher level than the printer manufacturer.
Word has a facility under Mailings>Envelopes and Labels>Envelopes>Options>Printing Options that allows you to change the way in which Word will format the layout of the text for an Envelope to suit the printer that you are using.
The fact that the way in which Word defaults to a layout that does not suit your particular printer is because the printer manufacturer has not included the necessary information in the printer driver, for which the printer manufacturer is responsible.
Microsoft needs to acknowledge that this is a Word 2017 problem. Pages of people reporting the same issue all with different environments means it is Microsoft problem. Just get onwith fixing it.
Doug, I have the same problems; i.e. MS Word 2016 won't print envelopes correctly. I tired the option you suggested and that doesn't work either. I set up my print option for a No. 10 envelope, centered in the tray, face down and the printed envelope has the return address mid-envelope with respect to the height of the envelope. The addressee isn't printed. Microsoft needs to know about this issue and provide a fix.
Can anyone tell me how to fix this issue? I'm printing to an HP Officejet Pro 8600 Premium via Word 2016.
These two envelopes printed this way using the default envelope print settings in Word. The only way I can get them to print correctly is by manually setting the margins. It's really annoying. I have never had this issue before. I'm wondering if it has to do with the Windows 10 Creators update.