Word 2016 envelope not printing to centre alignment

Anonymous
2015-11-24T04:05:37+00:00

Hey all, SO, I am not a novice user by any means, and upgrade with each new Professional Office version.  Since I upgraded to 2016, my envelopes will no longer print properly.  When I feed them through, I get the address at the top of the envelope and the return address is cut off.  If i print to a regular size piece of paper, it prints all the way to the left of the sheet.  I have tried changing the alignment and changing back, manually designing a custom envelope size, I have uninstalled my printer and reinstalled, I have uninstalled office and reinstalled.  Nothing is working.  It's almost like there is a glitch that won't line the envelope up properly.  It was working a few weeks ago the last one I printed before I upgraded.  My temporary workaround is to go to my desktop and print from there as that still has word 2013.  But that is not my main computer and is a real pain in the **** to do. 

Has anyone else had this issue and found a fix?  Microsoft only tells me that as I was able to install it, I can pay them $99.00 USD (As I am Canadian, this currently converts into approx $140) to fix the issue that they caused, after I paid for the software.  That is just as bad as the computer hijackers they have these days.  I'll hijack your computer and make you pay to get it back.  Ridiculous.

Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2015-11-25T04:25:43+00:00

    Yes, that is exactly what I am saying.  I am not a novice user and am very technical and used to troubleshooting before reaching out for help.  My computer guy does this for a living.  All of my printers are within 2 years old.  When I tape an envelope on ALL 3 of them on the right, and choose the centre setting, they all print properly on the envelope.  When I feed the envelope by itself, the sensors in the printers recognize the size of the envelope and that it is feeding in the wrong spot.  2 weeks ago before I installed Office 2016 - everything printed fine.  This is my first attempt at printing an envelope since the upgrade and this is when the issues started.  Having multiple printers and multiple computers allows for a lot of troubleshooting.  Now this evening, I have completely uninstalled office 2016 and completed a full reinstall of office 2013.  Prints perfectly.  When I reinstall Office 2016.  Same issue.  Obviously a Microsoft glitch.  Maybe your computers are on a different Windows OS or have a different version of Office 2016 than I.  I thank you for you time in trying to assist me.  Back to trying to figure out how to fix Office 2016 as I have a specific program I just purchased that is compatible with 2016, so this needs to get working correctly.

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  2. Anonymous
    2015-11-24T04:53:20+00:00

    Thanks for your response, but the obvious does not work.  I am an advanced user and spent over 3 hours on this, as well as had my computer guy here for an hour today.  When center feed is selected, it prints as though it is right feed.

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  3. Anonymous
    2015-11-25T01:54:43+00:00

    I have 3 printers and 2 computers in my home office.  2 brothers and an HP.  They all print fine from the desktop computer which is still on office 2013.  When I try to print from my laptop with office 2016 to the other printers, they all do the same thing.  The only common denominator is Office 2016.

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  4. Anonymous
    2016-01-07T17:33:38+00:00

    I also am experiencing the same issue and it is AGGRAVATING to say the least.  I agree that nothing I do changes the print location on the envelope.  Upgrade of Office is clearly the common thread.

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  5. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2015-11-24T08:13:52+00:00

    When printing to a regular size sheet of paper, is that any difference in the output when you make changes to the Envelope>Options>Print Options settings?

    If it doesn't make any difference, then I would suggest that it is a problem with the Printer Driver as modifying that setting here definitely makes the expected changes to the position of the text on the paper here.

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