Office 2016 uninstalls my Visio 2013

Anonymous
2015-09-23T05:20:30+00:00

So, even though I had followed the instructions to install Office 2016 from Office 365 home, it was not successful even after 5 tries, restarting, uninstalling, restarting...my biggest issue is Visio 2013. I purchased it as I need it! But why can't I find any way to just upgrade Visio from 2013 to 2016? There is no instruction! I do not want to buy the new Visio 2016 when I only purchased Visio 2013 a few months ago. Please help!!!

Microsoft 365 and Office | Access | For home | Windows

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Anonymous
2015-09-24T23:09:57+00:00

Hi All,

We are reaching out to individuals on the thread through Private Messages with guidance on their issue.

For others facing the same problem please get back to us.

Thank you.

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  1. Anonymous
    2016-08-02T16:22:26+00:00

    The situation has been TARFRU since the initial release of 2016 last September. MS "improved" the installer to no longer allow mixed version installations.

    You got lucky, although the free upgrade offer originally expired in at the end of June, that date has been extended.  You can still get the free "upgrade" by contacting MS Support.

    https://support.office.com/en-us/article/Special-offer-for-customers-with-Office-2016-and-Office-2013-standalone-applications-c32e3cad-e935-4163-a44f-50d896e10bbc

    https://support.office.com/en-us/article/-We-need-to-remove-some-older-apps-error-a225347f-e102-4ea6-9796-5d1ac5220c3b

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  2. Anonymous
    2016-08-02T16:12:58+00:00

    Dear Scott

    I asked the Microsoft team for assistance and they fixed the problem so now I can use both: Visio adnd Office 365 for 2016.

    Regards

    WM

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  3. Anonymous
    2016-08-02T15:46:53+00:00

    Maxwell,

    I'm checking in on this issue as it applies to our situation here as well. We just migrated to Office 365 and several of us in IT have perpetual licenses of both Visio 2016 Pro and Project 2016 Standard.

    I submitted a service request via the Office 365 portal, and eventually, I was able to use the ODK to /download, /configure and /install both Visio and Project. I shouldn't have had to fight and waste two days to get it all installed, but I'm sure Microsoft has heard all of that before.

    I was told by the Microsoft support team that I would be able to use the products even though our MAK license key isn't accepted. Well, that was true for awhile. However, both Visio and Project are now presenting me with the Microsoft Office Activation Wizard dialog.

    Now that I have the problem again, I'm seeing posts that advertised free product upgrades, if you can get through the process prior to June 30th. Obviously, I didn't see the post or follow the process in time.

    Can you provide some guidance on what needs to be done? It's very frustrating for all of us here in IT.

    Thank you,

    Scott

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  4. Anonymous
    2016-07-19T10:16:53+00:00

    Hi All,

    We are reaching out to individuals on the thread through Private Messages with guidance on their issue.

    For others facing the same problem please get back to us.

    Thank you.

    I have the same problem with Visio 2013. I read that Microsoft can send updated version of Visio to Office 365 Business Premium users. I telephoned twice to Microsoft na sent 2 Email without gettin the right person.

    Any help?

    Thank you

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