Office 2016 uninstalls my Visio 2013

Meyersd: take a look on the previous page of this question. I have provided links to the official fix MS has proposed. They give you a free upgrade for other products in specific situations.  It is not the best, complete solution, but it works for many people.

Another workaround is to install the less used "non-conforming" programs in a virtual computer like Hyper-V (if you have Win Pro) or VirtualBox.

If you bought your Visio 2013 or Project 2013 as a stand alone product via a Home Use Program (HUP), you are out of luck.  Microsoft does not provide a free upgrade to 2016 products, as stated in the offer (https://support.office.com/article/-We-need-to-remove-some-older-apps-error-a225347f-e102-4ea6-9796-5d1ac5220c3b).  So the only solution at this time, as I see it and I'm not from Microsoft, is if you upgrade to Office 2016, you lose Visio 2013 and Project 2013 until an update for those products show up in the HUP and you can buy them.   Otherwise you have to have another machine that does not have Office 2016 and install your Visio 2013 and Project 2013 on that machine. 

Personal opinion, this is the stupidest thing I have ever seen come from Microsoft.  Upgrade to our newest office suite and invalidate your other Microsoft products.

First off, I'm happy to say this was finally resolved after more than 7 attempts. 

Some advice:  I don't believe anyone on this thread has recently received a reply from Maxwell or any other "private" message, so don't bother waiting.

You need to follow the instructions here

https://support.office.com/en-us/article/Special-offer-for-customers-with-Office-2016-and-Office-2013-standalone-applications-c32e3cad-e935-4163-a44f-50d896e10bbc

When you get a representative, paste this:

I'm looking to upgrade my Visio 2013 product to Visio 2016 as per Microsoft's special offer, https://support.office.com/en-us/article/Special-offer-for-customers-with-Office-2016-and-Office-2013-standalone-applications-c32e3cad-e935-4163-a44f-50d896e10bbc

I tried SEVEN times, and every representative had a different approach and response.  I finally got someone who "escalated" the issue.  After some e-mail interaction I actually got a call back from someone who knew what they were doing, and got my Visio 2016 license set up.  A BIG problem is if you don't have your software associated with a Microsoft account. **If you installed 2013 using a product key, they absolutely can't help you.**You need to have your product key associated with your Microsoft account.

To add your Visio 2013 product key to your account: https://setup.office.com/ (this is the step the representatives don't seem to know)

To check Product Keys associated with Microsoft Account:

office.com/myaccount (https://stores.office.com/myaccount/home.aspx)

Good luck!  And if it doesn't work the first time, keep reconnecting to a new rep and try again...  and again...  and again.  **If a representative tells you they need to transfer you anywhere, forget it and start over.**They don't keep records of prior sessions, obviously.

Go to My Account,

then look for the Install from Disk

you should be able to find the serial number thingie there.

My problem is that the answerdesk just sits there and spins its dots forever...